Customer Service Adviser (12 Mth FTC) - Abingdon/Didcot

Ultimate Banking Ltd; Newbury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Stakeholder pension

Wellbeing programmes

Birthday off

Paid volunteering days

Job summary

Newbury Building Society is seeking a Customer Service Adviser on a 12 Month FTC based in Abingdon, with cover duties at the Didcot branch as required. The role runs 37.5 hours per week, Monday to Friday 8.45am-5.15pm, plus alternate Saturdays 8.45am-12.15pm, with a salary of £25,753.59.

You will welcome, support and advise customers on savings accounts, performing cashiering and admin tasks as part of a varied daily workload.

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Responsibilities

• Welcome, support, and advise customers on their savings accounts using a variety of methods.
• Shift focus to cashiering and admin tasks while delivering excellent service.

Skills

Customer service

Communication

Tools

Office 365

Job description

Role: Customer Service Adviser -12 Month FTC

Location: Abingdon (requirement also to cover Didcot branch as required)

Hours: 37.5 hours a week, Monday- Friday 8.45am-17.15pm, plus alternate Saturday’s 8.45am-12.15pm

Salary: £25,753.59

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Then this could be the role for you.

Here’s what you will be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

We want to help you develop

–You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you

- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We want to help others

- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable skills and experience

• Microsoft Office - Word, Excel, Outlook and Office365

Interviews

Competency based 90-minute interview held in our Abingdon Branch location.

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.