Customer Service Adviser

The New Homes Group; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in financial services is seeking Customer Service Advisers to join their Mortgage Helpline Teams. The role offers full training and opportunities for career growth. Ideal candidates should be motivated, detail-oriented, and possess strong interpersonal skills. The position is office-based with a full-time commitment in Wakefield, West Yorkshire.

Benefits

28 days paid holiday including Bank Holidays

Birthday off each year

Contributory workplace pension

Generous discounts on estate agency fees

Death in service cover

24 Hour Well-being Employee Assistance Programme

Free onsite parking

Discount on Nuffield Gym Membership

Qualifications

• Previous telephone, customer service experience preferred.
• Detail conscious with office-based administrative experience beneficial.

Responsibilities

• Support Mortgage Specialist teams as a Customer Service Adviser.
• Deliver excellent first impressions and manage customer interactions.

Skills

Customer Service

Interpersonal Skills

Detail-Oriented

Motivation

Tools

Microsoft Office

Job description

Job Title: Customer Service Adviser

Location: Office based full time in Wakefield, West Yorkshire.

Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience.

Salary: £25,500 Basic.

Working Hours: 40 Hours per week, working a 5-day working week, with a rolling 4 week rotating rota which will include early and late starts and a requirement to work every other weekend which forms part of the 4 week working rota.

The New Homes Group

The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.

In 2023 we handled over 15,000 mortgage applications. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2024 expansion plans, we are now looking to appoint additional Customer Service Advisers, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion within The New Homes Group.

A Genuine Career Opportunity In Financial Services

We are now looking for additional Customer Service Advisers to join our Mortgage Helpline Teams.

The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also applications from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed.

The New Homes Group (TNHG) Mortgage Services

TNHG Mortgage Services is the front line and first point of contact for our customers; needless to say, it is an important and integral part of our organisation. Our Customer Service Advisers are highly trained, work to high expectations and are responsible for delivering a fantastic first impression. It’s fair to say no two days are the same.

As a Customer Service Adviser, you will have excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment. A proven track record in customer services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a career in Financial Services that offers genuine opportunities to forge a long-term career in the Financial Services sector.

Required Skills And Job Functions

• Previous telephone, customer service experience preferred.
• Ideally have some experience of working within Financial Services, but not essential.
• Be detail conscious. Experience of working in an office based, administrative environment would be beneficial.
• Be motivated to meet and exceed personal targets and customer service standards.
• Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
• Be a highly competent Microsoft Office user, including Excel, Word, and Outlook.
• Contacting customers using the wide range of tools available, I.E Text, what’s app, Facebook etc.
• Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered.
• Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey.
  
  
  

Benefits:

• Permanent Full Time employed role.
• Extensive induction coupled with ongoing training, support and development programme.
• 28 days paid holiday including Bank Holidays.
• Get your Birthday off each year. ( Once Probation Completed)
• Unrivalled opportunities for progression, promotion, and personal development in an expanding business.
• Contributory workplace pension.
• Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
• Generous Staff referral bonus scheme.
• Death in service cover.
• 24 Hour Well-being Employee Assistance Programme.
• Free Bluecrest prevention plus health screening.
• Free onsite parking.
• Access to discounts platform, Perks at Work.
• Access to self-funded Health Care plan.
• Discount on Nuffield Gym Membership.
• Discounts on estate agency, mortgage, conveyancing, and surveying services
• Salary Sacrifice Personal Car Leasing Scheme available.
  
  
  

(T&C's Apply)

If this role sounds of interest please forward your CV by clicking Apply Now, or feel free to call Amelia Jenkins on 01206-716066 for a confidential chat.