Customer Service Adviser

Usay Compare; Cotswold District; On-site; GBP 25,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich der privaten Krankenversicherung sucht einen engagierten Kundenserviceberater. In dieser Rolle sind Sie der erste Ansprechpartner für Kunden und bieten hervorragenden Service am Telefon. Sie werden in einem unterstützenden Team arbeiten, das Wert auf eine positive und freundliche Arbeitsumgebung legt. Mit umfassender Schulung und Entwicklungsmöglichkeiten können Sie Ihre Karriere in einem dynamischen, schnelllebigen Umfeld vorantreiben. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und Teil eines großartigen Teams zu sein, ist dies die perfekte Gelegenheit für Sie.

Benefits

28 Tage Urlaub

Karriereentwicklung

Positive Teamatmosphäre

Moderne Büroeinrichtungen

Qualifications

• Erfahrung im telefonbasierten Kundenservice.
• Fähigkeit, Beschwerden mit Empathie zu lösen.
• Komfortabel im Umgang mit Microsoft Office.

Responsibilities

• Erster Ansprechpartner für Kundenanfragen über das Telefon.
• Bearbeitung von Policenanfragen und Änderungen.
• Pflege von Kundenakten und Daten.

Skills

Kundenservice

Telefonkommunikation

Microsoft Office

Empathie

Multitasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

3 days ago Be among the first 25 applicants

Job Description

Are you customer focused, detail-oriented person who thrives in a fast-paced office environment? Do you love delivering outstanding customer service and being part of a friendly, supportive team? If so, we’d love to hear from you!

Job Description

Are you customer focused, detail-oriented person who thrives in a fast-paced office environment? Do you love delivering outstanding customer service and being part of a friendly, supportive team? If so, we’d love to hear from you!

At Usay Compare, we’re not just a leading marketplace for Private Medical Insurance—we’re also a fantastic place to grow your career. With a 4-star rating on Glassdoor, we take pride in fostering a positive, fun, and rewarding workplace culture where you’ll be valued and supported every step of the way.

What We Can Offer You

• Competitive Salary: £24,570 per annum
• Working hours: Monday to Friday, 9:00 AM - 5:30 PM
• Great Location: Office based in South Cerney, GL7 5XZ
• Generous Holidays: 28 days holiday + an incremental holiday scheme!
• Full Training & Career Development: We’ll give you the tools, coaching, and continuous support to succeed and grow.
• A Positive, Fun & Supportive Team: Work in a welcoming office with great facilities, spacious breakout areas, and a collaborative atmosphere.
  
  

What You’ll Be Doing

As a key member of our Customer Service team, you’ll be the first point of contact for our customers, delivering excellent service over the phone. Your responsibilities will include:

• Handling inbound and outbound calls, providing friendly and professional support to customers.
• Assisting with policy queries, changes, renewals, cancellations, and general insurance-related questions.
• Processing and updating customer records accurately within our systems.
• Resolving customer complaints and issues efficiently and in line with FCA and company guidelines.
• Liaising with insurance providers and internal teams to follow up on outstanding queries or documentation.
• Maintaining accurate logs, spreadsheets, and customer data to ensure a smooth service experience.
  
  

Who We’re Looking For

• Experienced in telephone-based customer service, ideally in a regulated or office-based environment (insurance experience is a bonus, but not essential - full training provided!).
• Confident in resolving complaints and handling challenging conversations with empathy and professionalism.
• Comfortable using Microsoft Office tools including Outlook, Word, and Excel.
• A strong multi-tasker who can stay organised and meet deadlines in a fast-paced environment.
• A clear and confident communicator, both verbally and in writing.
• A team player who is adaptable, proactive, and focused on delivering a great customer experience.
  
  

If you’re looking for a fun, fast-paced role where you can make a real impact while developing your career, this is the opportunity for you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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