Customer Service Adviser

Confidential; Cardiff; On-site; GBP 22,000 - 26,000; Full time

Job summary

Confidential in Cardiff is seeking a Repairs Administrator for a 3‑month assignment to support the housing association by coordinating repairs and customer service. You will respond to tenant enquiries, triage repair requests by priority, and liaise with maintenance teams to schedule work in line with regulations. On-site, 35 hours per week, immediate start.

Experience in social housing and good communication and organisational skills are advantageous for this role.

Qualifications

• Experience in customer service or housing repairs.
• Ability to triage repair requests by priority.
• Strong organisational and scheduling capabilities.

Responsibilities

• Deal with enquiries through different formats.
• Triage the repairs based on priority and seriousness.
• Liaise with tenants and maintenance to ensure the work is scheduled and completed in line with legislation.

Skills

Communication

Scheduling

Prioritisation

Tenant liaison

Job description

Repairs Administrator- Cardiff - 3 months - 16.42 per hour IMMEDIATE START

We are working with a local housing association which requires a Customer Service Adviser who will communicate with tenants and schedule and prioritise repairs to their properties in line with regulations and procedures.

• Role until the end of the year
• Potential for extension
• Immediate start available
• Based in Cardiff
• 35 hours a week

Key responsibilities:

• Deal with enquiries through different formats
• Triage the repairs based on priority and seriousness
• Liaise with tenants and maintenance to ensure the work is scheduled and completed in line with legislation

This is a role where an understanding of social housing would be beneficial, this is a role where good communication and organisation is essential and an understanding of housing legislation would be advantageousl. THIS IS AN ONSITE ROLE.