Customer Service Adviser

Yolk Recruitment; Cardiff; On-site; GBP 39,950,000 - 42,706,000; Full time

Job summary

Yolk Recruitment seeks a Repairs Administrator in Cardiff for a 3-month role with immediate start and an onsite requirement. The position runs 35 hours per week at £16.42 per hour and will involve communicating with tenants and coordinating repairs to properties in line with regulations.

The role is based onsite in Cardiff with potential for extension and a year-end completion date. Experience in social housing is beneficial, and strong communication and organisation are essential to succeed.

Qualifications

• Experience in housing or social housing is beneficial.
• Strong communication and organisational skills are essential.
• Ability to triage and prioritise repairs based on urgency and regulations.

Responsibilities

• Handle tenant enquiries via multiple channels.
• Triage repairs by priority and seriousness.
• Coordinate with tenants and maintenance to schedule and complete work in line with legislation.

Skills

Customer service

Communication

Organisation

Scheduling repairs

Job description

Repairs Administrator- Cardiff - 3 months -£16.42 per hour IMMEDIATE START

We are working with a local housing association which requires a Customer Service Adviser who will communicate with tenants and schedule and prioritise repairs to their properties in line with regulations and procedures.

• Role until the end of the year
• Potential for extension
• Immediate start available
• Based in Cardiff
• 35 hours a week

Key responsibilities:

• Deal with enquiries through different formats
• Triage the repairs based on priority and seriousness
• Liaise with tenants and maintenance to ensure the work is scheduled and completed in line with legislation

This is a role where an understanding of social housing would be beneficial, this is a role where good communication and organisation is essential and an understanding of housing legislation would be advantageousl. THIS IS AN ONSITE ROLE.