Customer Repairs Agent

Yolk Recruitment; Cardiff; On-site; GBP 19,000 - 26,000; Full time

Job summary

Yolk Recruitment is assisting a Cardiff-based housing association to recruit a Customer Repairs Agent for a 6-week contract. The role involves communicating with tenants, triaging repairs, and coordinating with maintenance to schedule work compliant with housing regulations. Onsite role with 35 hours per week and an immediate start.

Experience with social housing and housing legislation is advantageous; strong communication and organisational skills are essential for success in this assignment.

Qualifications

• Strong communication with tenants and teams.
• Ability to organise and prioritise repairs efficiently.
• Understanding of social housing processes is advantageous.

Responsibilities

• Handle enquiries through multiple formats.
• Triage repairs by priority and seriousness.
• Coordinate with tenants and maintenance to schedule and complete work in line with legislation.

Skills

Communication

Organisation

Prioritisation

Job description

Customer Repairs Agent- Cardiff - 6 Weeks -£16.72per hour IMMEDIATE START

We are working with a local housing association which requires a Customer Service Adviser who will communicate with tenants and schedule and prioritise repairs to their properties in line with regulations and procedures.

• Role until the end of the year
• Potential for extension
• Immediate start available
• Based in Cardiff
• 35 hours a week

Key responsibilities:

• Deal with enquiries through different formats
• Triage the repairs based on priority and seriousness
• Liaise with tenants and maintenance to ensure the work is scheduled and completed in line with legislation

This is a role where an understanding of social housing would be beneficial, this is a role where good communication and organisation is essential and an understanding of housing legislation would be advantageous. THIS IS AN ONSITE ROLE.

This is a role that will utilise your social housing background and legislation knowledge.