Customer Repairs Agent

Yolk Recruitment Ltd; Cardiff; On-site; GBP 19,000 - 27,000; Full time

Job summary

The Cardiff-based housing association is seeking a Customer Repairs Agent to communicate with tenants and schedule and prioritise repairs across properties in line with regulations.

This on-site role involves triaging repair requests by priority, liaising with tenants and maintenance teams, and ensuring work is scheduled and completed in compliance with housing legislation. The position runs for six weeks with immediate start and a 35-hour workweek, based in Cardiff.

Qualifications

• Good communication and organisation are essential.
• Experience or understanding of social housing would be beneficial.

Responsibilities

• Deal with enquiries through different formats
• Triage the repairs based on priority and seriousness
• Liaise with tenants and maintenance to schedule and complete work in line with legislation

Skills

Good communication

Organisational skills

Customer service

Job description

Customer Repairs Agent- Cardiff - 6 Weeks -£16.72per hour IMMEDIATE START

We are working with a local housing association which requires a Customer Service Adviser who will communicate with tenants and schedule and prioritise repairs to their properties in line with regulations and procedures.

• Role until the end of the year
• Potential for extension
• Immediate start available
• Based in Cardiff
• 35 hours a week

Key responsibilities:

• Deal with enquiries through different formats
• Triage the repairs based on priority and seriousness
• Liaise with tenants and maintenance to ensure the work is scheduled and completed in line with legislation

This is a role where an understanding of social housing would be beneficial, this is a role where good communication and organisation is essential and an understanding of housing legislation would be advantageous. THIS IS AN ONSITE ROLE.