Customer Service Executive | Immediate start!

Office Angels (Ashford); Ashford; Hybrid; CAD 39,000 - 41,000; Full time

Benefits offered by this job

Weekly Pay

Up to 28 days annual leave

Dedicated consultant to support your j

Permanent positions opportunity

Eyecare vouchers

Temp of the Month

Mobile timesheets

Perks at work

Discount schemes

Well-being platforms

Job summary

Office Angels is seeking a Customer Service Executive in Ashford for a 12-month temporary contract. The role involves building strong relationships with business customers, handling inquiries, and processing returns, with 1 day per week optional remote work and free on-site parking.

You will use SAP for customer records, manage credits/debits, and work with shipping/warehouse to update stock and demand reports. Excellent IT skills and customer-focus are essential.

Qualifications

• Experience in business-to-business customer service or account management.
• Proficient in SAP usage for customer records and invoicing.
• Experience in shipping or logistics is beneficial but not essential.
• Strong IT skills with attention to detail.

Responsibilities

• Builds strong relationships with business customers delivering high service levels.
• Handles enquiries from internal and external customers with timely responses.
• Creates debit and credit notes and processes returns and refunds.
• Resolves customer complaints and ensures satisfactory resolutions.
• Updates and maintains accurate customer records and reports on stock/demand.

Skills

SAP

B2B CS

Shipping

Job description

Customer Service Executive | Immediate start!

JOB TITLE: Customer Service Executive

LOCATION: Ashford, Kent

SALARY: £15ph to £16ph

TERM: 12 month temporary contract

HOURS: Monday to Friday, 37hrs a week

Office Angels are proud to be supporting this global business in their search for a Customer Service Executive. This is a temporary contract for 12 months, however their could be career opportunities for the right candidate. You will be based in modern offices in Ashford with free parking on site, along with the added benefit of having the option to work from home 1 day a week.

The day to day duties in your new job would be:

• Building strong relationships with business customers, providing a unparalleled level of service
• Handling enquiries from internal and external customers
• Providing a quick and efficient response to change requests
• Creating debit and credit notes for customers
• Handling customer complaints, ensuring customers are satisfied with the resolution
• Processing returns and refunds
• Updating and maintaining accurate customer records
• Identifying opportunities for improvement within the customer service team
• Working closely with shipping and the warehouse, updating stock reports and demand planning
• Proactively asking for and acting on customer feedback.

We’d love to speak to candidates who:

• Have business to business Customer Service or Account Management experience
• Are proficient in using SAP
• Experience in shipping or logistics (but not essential)
• Possess excellent IT skills with a meticulous eye for detail

*AMAZING* Benefits of becoming an Office Angels Temp:

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well-being platforms

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.