Customer Service Administrator (Manufacturing)

Ernest Gordon Recruitment Limited; Poole; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Training

Progression

Birthday off

Free parking

Weekdays only

Company benefits

Job summary

Ernest Gordon Recruitment Limited is seeking a friendly, organised Customer Service Administrator for a manufacturing environment in Poole. This permanent role is Monday to Friday with a 9–5 schedule, offering a salary of £27,000–£29,000 plus training, progression, and company benefits.

You will handle customer communications by phone and email, coordinate orders, provide quotations, and maintain accurate records in a supportive office team. Birthday off and free parking are among the benefits.

Qualifications

• Previous customer service or administration experience.
• Some experience in a manufacturing or distribution environment.

Responsibilities

• Speak with customers over the phone and via email.
• Respond to customer enquiries in a friendly and professional manner.
• Help prepare customer quotations and associated documentation.
• Process and coordinate customer orders.
• Track customer requests and follow up outstanding enquiries where required.
• Keep customers updated regarding their orders and requests.
• Maintain accurate customer information and internal records.

Skills

Customer service

Administration

Telephone/Email communication

Job description

Customer Service Administrator (Manufacturing)

£27,000 - £29,000 + Training + Progression + Birthday Off + Free Parking + Weekdays Only + Company Benefits

Poole

Are you a friendly and organised individual with good communication skills, looking for a permanent Monday-to-Friday position where you can develop your skills within a supportive office environment?

Do you have some experience in a manufacturing or distribution environment are looking for a great opportunity within an established manufacturer that offers a structured 9-5 workday and your birthday off?

This well-established and successful business is looking to expand its office-based customer service team due to continued growth.

They pride themselves on providing a high level of service to their customers while maintaining a friendly, supportive and collaborative working environment.

This is an excellent opportunity to secure a permanent, Monday-to-Friday office position where you will work directly with customers, coordinate enquiries and orders.

The Role:

• Speak with customers over the phone and via email
• Respond to customer enquiries in a friendly and professional manner
• Help prepare customer quotations and associated documentation
• Process and coordinate customer orders
• Track customer requests and follow up outstanding enquiries where required
• Keep customers updated regarding their orders and requests
• Maintain accurate customer information and internal records

The Person:

• Previous customer service or administration experience
• Some experience in a manufacturing or distribution environment

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset.