Customer Service Administrator

Job Advert; High Peak; On-site; GBP 25,000 - 31,000; Full time

Job summary

Job Advert in Brough, Hull is seeking a Customer Service Administrator to join a growing business. The role focuses on delivering excellent B2B email support, with some telephone contact, and processing orders accurately.

You will need strong communication and organisational skills, attention to detail, and a proactive, solutions-focused approach as the company expands. Salary is Circa £28,000 and it is a permanent, full-time position.

Qualifications

• Experience in B2B customer service or order processing preferred.
• Excellent communication and organisational skills required.
• Strong attention to detail with proactive, solutions-focused mindset.

Responsibilities

• Respond to B2B customer enquiries and resolve queries efficiently
• Process customer orders accurately
• Provide delivery and order updates
• Deal with pricing and invoice queries
• Investigate and resolve customer issues
• Liaise with internal departments to resolve queries
• Maintain strong customer relationships
• Ensure a high level of customer service at all times

Skills

Excellent communication

Organisational skills

Proactive solutions

Job description

Customer Service Administrator

Brough, Hull

Salary: Circa £28,000

We are currently recruiting for a Customer Service Administrator to join a growing and successful business based in Brough, Hull.

This is a fantastic opportunity to join a business going through an exciting period of growth and development.

The role will focus on providing excellent B2B customer service, predominantly via email, with some telephone contact.

Key responsibilities:

• Responding to B2B customer enquiries and resolving queries efficiently
• Processing customer orders accurately
• Providing delivery and order updates
• Dealing with pricing and invoice queries
• Investigating and resolving customer issues
• Liaising with internal departments to resolve queries
• Maintaining strong customer relationships
• Ensuring a high level of customer service at all times

The successful candidate will ideally have previous experience within a B2B customer service, customer support, sales administration or order processing role.

You will need excellent communication and organisational skills, strong attention to detail and a proactive, solutions-focused approach.

This is an excellent opportunity to join a fantastic business at an exciting stage of its growth, with the opportunity to develop and progress as the company continues to expand.

Salary: Circa £28,000

Location: Brough, Hull

Type: Permanent

Hours: Full-time