Customer Service Administrator - Fixed Term Contract

Gardiner Bros & Co (Leathers) Ltd; Stonehouse; On-site; GBP 22,293 - 30,162; Full time

Benefits offered by this job

25 Days annual leave entitlement

Enhanced maternity and paternity leave

Generous staff discounts on all brands

Life Assurance & Company Pension

Local Gym Membership Discount

Job summary

Gardiner Bros & Co Ltd in Stonehouse, Gloucestershire, invites applications for a Customer Service Administrator on a fixed term contract. The role handles customer calls and emails about orders, deliveries and products, processes orders and returns, and coordinates with accounts to resolve invoices or refunds.

This 37.5-hour week runs Monday to Friday, with a minimum of three days in the office. The salary is £26,227.50 per annum, and benefits include 25 days' annual leave, enhanced parental

Qualifications

• Friendly, confident communicator who helps customers.
• Detail-oriented and able to work under pressure.
• Proficient with Microsoft Office and quick to learn new systems.
• Proactive team member in a fast-moving environment.
• Zendesk experience is desirable but not required.

Responsibilities

• Dealing with customer calls and emails about orders, deliveries and products.
• Process orders and returns accurately, ensuring timely shipment and correct formats.
• Handle invoices, refunds, credits and coordinate with accounts and buying teams.
• Support online sales through customer portals (e.g., Hush Puppies, Muck Boot).
• Collaborate with cross-functional teams to keep stock and product information up to date.
• Take care of general admin tasks and help keep everything organized.

Skills

Friendly communicator

Attention to detail

Microsoft Excel

Learning new systems

Team player

Zendesk

Tools

Zendesk

Job description

Customer Service Administrator - Fixed Term Contract

Role: Customer Service Administrator – Fixed Term Contract
Salary: £26,227.50 per annum
Hours:Monday – Friday 8:30 – 17:00pm(37.5 hours per week)
Location:Stonehouse, GL10 3EX – Minimum 3 days in the office

At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we’ve grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK's Largest Online, Highstreet, and Outdoor retailers – Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.

We’re looking for a Customer Service Administrator to join our friendly and fast-paced team on a fixed term contract, to support us through our busy peak period. Whether you're new to office work or bringing previous customer service experience, if you’re a great communicator with a passion for problem-solving, we’d love to hear from you!

What the Customer Service Administrator role entails:

• Dealing with customer calls and emails, helping with questions about orders, deliveries and products.
• Process orders and returns accurately, making sure everything is sent out on time and in the right format.
• Handle invoices, refunds, credits and work with other teams, such as accounts and buying to sort out any issues.
• Supporting online sales through our customer portals (e.g., Hush Puppies, Muck Boot)
• Work closely with teams across the business to keep things running smoothly and make sure stock and product information is up to date.
• Take care of general admin tasks and help keep everything organized.

What We’re Looking For:

• A friendly, confident communicator who enjoys helping customers
• Good attention to detail and the ability to work under pressure
• Comfortable using Microsoft Office (Excel) and learning new systems
• A proactive team player who enjoys working in a fast-moving environment
• Experience using Zendesk is desirable but not essential

Why Join us?

• 25 Days annual leave entitlement
• Enhanced maternity and paternity leave
• Generous staff discounts on all brands we supply
• Life Assurance & Company Pension
• Local Gym Membership Discount

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives.

If you need any adjustments during the recruitment process, please let us know—we are happy to help!

Gardiner Bros & Co Ltd, Unit 4, Indurent Park, Haresfield, Stonehouse, Gloucestershire GL10 3EZ