Customer Service Administrator – Belfast

Honeycomb; Belfast; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A forward-thinking company is seeking Customer Service Administrators to join their dynamic team in Belfast. This exciting role involves accurately inputting data, handling customer queries, and performing essential administrative tasks. With a focus on teamwork and a can-do attitude, you will contribute to a supportive environment that values your input. The position offers the potential for hybrid working after training, making it an ideal opportunity for those looking to balance work and life. If you're ready to make a difference in a thriving organization, this role is perfect for you.

Qualifications

• Experience in customer service or administrative roles.
• Ability to accurately record data and maintain records.

Responsibilities

• Input data accurately and efficiently.
• Handle customer queries and administrative processing.
• Maintain records and prepare documents.

Skills

PC Skills

Excel

Word

Customer Service

Data Entry

Job description

Honeycomb is thrilled to be working in partnership with a leading NI Bank to recruit for a number of Customer Service Administrators on a permanent basis. The role will be based in Belfast, with possible hybrid working after training.

The Role:

Customer Service Administrator duties include:

• Input data accurately and efficiently
• Administrative processing
• Scanning documentation
• Answering customer queries
• Carry out admin duties including maintenance of records, filing, document preparation, quality control checking, mail, basic systems maintenance, preparation of word documents and spreadsheets.

The Person:

Essential Criteria:

• Good PC skills & experience of working with IT systems including experience in working with data using Excel/Word.
• Previous experience in a customer service or administrative post.
• Experience in dealing with customers & third parties over the phone.
• Ability to record data accurately.
• To work as part of a team, sharing knowledge and assisting colleagues as required.
• Have a can-do attitude.

Desirable Criteria:

• Prior experience within banking.
• Experience working within a large base of customers.
• Understanding of retail banking.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Cora Montgomery at Honeycomb on 028 96 20 70 50. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. *Please note that due to the current climate it is not possible for us to contact candidates who are not meeting the specific requirements for this role. We are receiving an exceptionally high number of applications at present which is not allowing us to call everyone individually. We thank you in advance for your understanding.*