Customer Service Administrator - 6-Month Contract

Liebherr Group; Biggleswade; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Ongoing training and development

Job summary

Liebherr Group in Biggleswade is seeking a Customer Service Administrator on a six-month fixed-term contract within the Refrigeration division. You will deliver exceptional customer service and provide administrative support to customers, retailers, service partners and internal teams.

You will handle enquiries, coordinate service activities, process parts orders and quotations, and manage the customer journey from first contact to resolution, working with technical teams to ensure accurate

Qualifications

• Experience in customer service, service administration or technical support with focus on customer experience.
• Excellent communication and interpersonal skills to build relationships with customers, retailers and service partners.
• Strong organisational skills to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency using Microsoft Office and CRM systems, with accuracy in processing orders and quotations.

Responsibilities

• Provide first-line support to customers and identify when a service visit is required.
• Liaise with Service Partners to arrange service visits and provide information via the CRM system.
• Supply operating manuals, product documentation and technical information on request.
• Manage enquiries by telephone, email and post from customers, retailers and service partners.
• Work with the technical team to diagnose product issues and raise orders for parts.
• Provide quotations and availability information for parts and accessories, processing orders and payments as needed.
• Identify opportunities to improve administrative processes and service delivery.
• Manage personal workload and priorities to meet departmental objectives.

Skills

Customer service

CRM systems

Order processing

Communication

Tools

Microsoft Office

CRM systems

Job description

An exciting opportunity has arisen for a Customer Service Administrator to join our Refrigeration division in Biggleswade on a six-month fixed-term contract. This role plays a key part in supporting the success of the Liebherr-Great Britain Refrigeration and Freezing division by delivering exceptional customer service and administrative support to customers, retailers, service partners, and internal teams.

The successful candidate will manage customer enquiries, coordinate service activities, process parts orders and quotations, and take ownership of the customer journey from initial contact through to resolution. Working closely with technical teams and service partners, you will ensure a professional, efficient, and customer-focused service that upholds Liebherr's reputation for quality and excellence.

Your Responsibilities

• Provide first-line support to customers, helping to resolve technical issues and identifying when a service visit is required for both in-warranty and out-of-warranty cases.
• Liaise with Service Partners to arrange service visits for customers and retailers, providing accurate information and support throughout the process via the CRM system.
• Supply operating manuals, product documentation, and technical information to customers and retailers upon request.
• Work collaboratively as part of the team, supporting departmental colleagues and assisting other departments where required.
• Manage incoming enquiries by telephone, email, and post from customers, retailers, and service partners, representing Liebherr professionally at all times.
• Work closely with the technical team to diagnose product issues, identify required parts, and raise orders through the appropriate systems.
• Provide quotations and availability information for parts and accessories to engineers, customers, and retailers, processing orders and payments accurately where necessary.
• Proactively identify opportunities to improve administrative processes, systems, and procedures to enhance operational efficiency and service delivery.
• Effectively manage personal workload, priorities, and productivity to meet departmental objectives.
• Take ownership of tasks assigned by colleagues, ensuring they are followed through to completion in a timely and professional manner.
• Deliver an outstanding customer experience by taking ownership of the customer journey and ensuring complete customer satisfaction through to resolution.

Your Profile

The successful candidate will require the following:

• Previous experience in a customer service, service administration, or technical support role, with a strong focus on delivering excellent customer experiences.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, retailers, engineers, and service partners.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Confident using Microsoft Office and CRM systems, with experience processing orders, quotations, and administrative tasks accurately.
• Proactive, team-oriented, and customer-focused, with a problem-solving mindset and a commitment to continuous improvement and customer satisfaction.

What we Offer

• The opportunity to join a globally recognised, industry-leading manufacturer renowned for innovation, quality, and engineering excellence.
• A stable, secure, and supportive working environment with opportunities for long-term career development.
• Competitive salary and comprehensive benefits package.
• Ongoing training, professional development, and opportunities to enhance your skills and knowledge.
• The chance to work as part of a collaborative and customer-focused team dedicated to delivering exceptional service.