Customer Service & Admin Specialist - Refrigeration

Liebherr Group; Biggleswade; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Ongoing training and development

Job summary

Liebherr Group in Biggleswade is seeking a Customer Service Administrator on a six-month fixed-term contract within the Refrigeration division. You will deliver exceptional customer service and provide administrative support to customers, retailers, service partners and internal teams.

You will handle enquiries, coordinate service activities, process parts orders and quotations, and manage the customer journey from first contact to resolution, working with technical teams to ensure accurate

Qualifications

• Experience in customer service, service administration or technical support with focus on customer experience.
• Excellent communication and interpersonal skills to build relationships with customers, retailers and service partners.
• Strong organisational skills to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency using Microsoft Office and CRM systems, with accuracy in processing orders and quotations.

Responsibilities

• Provide first-line support to customers and identify when a service visit is required.
• Liaise with Service Partners to arrange service visits and provide information via the CRM system.
• Supply operating manuals, product documentation and technical information on request.
• Manage enquiries by telephone, email and post from customers, retailers and service partners.
• Work with the technical team to diagnose product issues and raise orders for parts.
• Provide quotations and availability information for parts and accessories, processing orders and payments as needed.
• Identify opportunities to improve administrative processes and service delivery.
• Manage personal workload and priorities to meet departmental objectives.

Skills

Customer service

CRM systems

Order processing

Communication

Tools

Microsoft Office

CRM systems

Job description

Liebherr Group in Biggleswade is seeking a Customer Service Administrator on a six-month fixed-term contract within the Refrigeration division. You will deliver exceptional customer service and provide administrative support to customers, retailers, service partners and internal teams.

You will handle enquiries, coordinate service activities, process parts orders and quotations, and manage the customer journey from first contact to resolution, working with technical teams to ensure accurate