Customer Service Administrator

RES-Distribution Ltd; Yeovil; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Administrator to join its team. In this full-time role, you will be the go-to person for processing orders and providing exceptional customer service. You will manage administrative tasks while ensuring a smooth operation within the office. The company promotes a positive work environment and offers a range of benefits, including a generous pension scheme and discounts. If you have strong administrative skills and a passion for customer service, this is a fantastic opportunity to grow your career in a supportive setting.

Benefits

Annual Leave

Generous Pension Scheme

Potential Bonuses

Enhanced Maternity Leave

Online and High Street Discounts

Free Healthcare Access

Cycle to Work Scheme

Qualifications

• Strong administrative experience is essential for this role.
• Proficiency in Excel and CRM systems is required.

Responsibilities

• Process orders, returns, and refunds using CRM and Excel.
• Provide high-level customer service and handle inquiries.

Skills

Administrative Experience

IT Literacy (Excel)

Team Working Skills

Multi-tasking Ability

Sales Knowledge

Tools

CRM System

Excel

Job description

So, who are we? RES, a part of the Wolseley Group, provides high-quality energy-efficient solutions for homes and businesses. Our company was founded on a vision of being the driving force in the industry's transition towards clean and sustainable energy. We focus on skilling up installers with expert training, supporting quality installations with our MCS accreditation, and ensuring excellence with comprehensive technical support.

Also, did we mention? In addition to the salary, there are also benefits on offer - including:

• Annual leave (increasing with length of service)
• A generous pension scheme (matched up to 9%)
• Potential to earn bonuses
• Enhanced maternity/adoption leave
• Access to a great range of online and high street discounts

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme, and more!

As a Customer Service Administrator, you'll be responsible for:

1. Processing orders, returns, exchanges, & refunds via the CRM system & Excel
2. Assisting with MCS accreditation admin processes
3. Dealing with telephone & face-to-face customer enquiries
4. Providing a high level of customer service
5. Taking ownership and control of the administrative processes within the office and being the go-to person

This is a full-time, permanent role working Monday to Friday, 8am-5pm, with a half-hour lunch.

And here's what we'd like you to have:

• Strong administrative experience
• IT literacy - Excel
• Individual and team working skills
• Ability to multi-task
• Sales knowledge

We look forward to receiving your application!

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