Customer Service Administrator

HR GO Recruitment; Yeovil; On-site; GBP 20,000 - 28,000; Full time

Job summary

A vibrant family-oriented company is seeking a Customer Service Administrator to enhance their sales operations. You will play a vital role in processing orders, resolving customer queries, and ensuring an exceptional service experience. The ideal candidate will be proactive, organized, and able to multitask effectively in a busy environment, contributing to a supportive team culture. Enjoy benefits including free parking, holidays, and a pension plan.

Benefits

Free Parking

Pension

Charity Days Off

23 days holiday PLUS 8 BHols

Qualifications

• Strong customer relationship skills and a proactive attitude.
• Ability to manage queries effectively.
• Experience in a sales environment preferred.

Responsibilities

• Process sales orders and manage inquiries efficiently.
• Collaborate with suppliers for delivery and product availability.
• Provide top-quality customer service across channels.

Skills

Multitasking

Organizational Skills

Customer Experience

Sales Know-how

Communication

Education

Basic level Maths

Basic level English

Relevant training

Job description

Are you ready to step into a dynamic role that's all about turning challenges into delightful experiences? Our client is a vibrant, family-oriented squad that thrives on passion, detail, and exceptional customer service looking for a Customer Service Administrator to join their busy and growing team

What's the Job? As a key player in our Customer Service department, you'll be the heartbeat of our sales operations. From processing orders to turning frowns into smiles, you'll ensure every customer feels like a star!

Your Adventure Includes:

• Processing Orders: From payment to invoicing, keep the workflow smooth!
• Order Management: Work closely with suppliers and coordinate deliveries like a pro.
• Customer Connections: Handle inquiries with warmth via phone, email, and face-to-face.
• Problem Solver Extraordinaire: Take on challenges and resolve issues swiftly-no complaint is too tough!
• Team Collaboration: Coordinate with Marketing, Finance, and Purchasing for seamless operations.
• Stay Informed: Keep up with product launches to wow our customers!
• Process sales orders from point of payment to invoice, handling the intercompany process.
• Process print orders on BC, liaising with purchasing on print costs and delivery dates.
• Process sample requests and ensure these are raised as opportunities in capsule CRM.
• When required, support on inbound phone calls.
• Provide exceptional customer service in all levels of communications: emails, quotations, sales calls and face-to-face when required
• Prioritise and process customer orders and requests submitted by telephone, email, or via the website
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer

What We're Looking For in the Customer Service Administrator :

• A friendly, approachable personality that builds relationships.
• Strong multitasking abilities and top-notch organizational skills.
• A passion for customer experience and sales know-how.
• A proactive attitude and a sense of urgency-because every moment counts
• PERSONAL SKILLS:
• A warm and friendly tone and personality that will improve customer relationships
• Query management
• Sales process knowledge

EDUCATION/QUALIFICATIONS:

• Basic level Maths + English
• Relevant training in procedures required for the role
• Product Training

PROFESSIONAL EXPERIENCE / SKILLS:

• Ability to multitask and prioritise tasks
• Excellent time management and well-developed organisational skills
• Great verbal and written communication skills
• Relationship building and lead generation

ATTITUDINAL REQUIREMENT FOR THIS ROLE:

• Is willing to put team goals above personal goals
• Conveys a sense of urgency by taking action and being proactive as required
• Shows high level of confidence, positivity and tenacity
• Resilience by reacting positively to any obstacles is essential

Full time- Monday to Friday- OFFICE BASED 8 am to 5 pm

23 days holiday PLUS 8 BHols

Free Parking , pension, charity days off