Customer Service Administrator

MarkDelDegan.com; Poole; On-site; GBP 26,000; Full time

Job summary

MarkDelDegan.com is seeking a Customer Service Administrator in Poole to provide high-level service, coordinate with service teams, and manage customer interactions. The ideal candidate will have previous administration experience, strong organisational skills, and proficiency in Microsoft Word and Excel, ensuring seamless communication and service delivery.

Qualifications

• Previous Customer Service Administration experience essential.
• Proficiency in Word and Excel required.
• Strong communication skills necessary.

Responsibilities

• Liaising and coordinating with the service team.
• Booking engineers' diaries and organising repairs.
• Keeping customers updated with repair times.

Skills

Customer Service

Time Management

Organisational Skills

Attention to Detail

Written Communication

Verbal Communication

Tools

Word

Excel

Job description

Job Location:Poole, Dorset (Near Tower Park)

Job Type:Permanent

Salary:£26,000 per annum + Company bonus paid quarterly

Hours:37.5 hours per week,Monday Friday 8.30am 5.00pm

We are currently recruiting for a Customer Service Administrator for a well-established & respected brand in their market.

Within this role you will be responsible for liaising and coordinating with the service team, dealing directly with customers and providing a high level of service at all times.

Key duties will include;

Booking engineers diaries

Organising repairs

Ensuring engineers are allocating the right time to a job

Ensuring engineers have the right parts for jobs

Keeping customers updated with repair times

Dealing with customer queries

General Administration

The successful applicant must have;

Previous Customer Service Administration experience

Strong time management, organisational skills and attention to detail

Proficient in Word / Excel

Excellent written and verbal communication skills

For more information on these positions, please call our recruitment team directly on 01202 686000 or by emailing your CV.

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time.

Keywords:customer service; administrator; administration