Customer Service Administrator

Driver Hire Borders; Wolverhampton; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading customer service team at a major FTSE100 company as a Customer Service Administrator. You'll leverage your interpersonal skills to enhance customer experiences, manage their journeys, and contribute to our service excellence.

Benefits

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Experience in a customer service role preferred.
• Industry experience is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Managing customer interactions via phone, email, and web.
• Building relationships and understanding customer needs.
• Managing orders throughout the customer journey.

Skills

Customer Relationship Management

Problem Solving

Communication

Initiative

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Administrator, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you'll be responsible for delivering a best-in-class service, using your product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continuously improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, highly operational, service-focused environment.

What can we offer you? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. Our benefits include a flexible rewards package with a generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.