Customer Service Administrator

Pertemps Bond; Wolverhampton; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading company near Wolverhampton is seeking a Customer Service Administrator to join their thriving team. The role involves being the first point of contact for customer inquiries, managing orders and returns, and ensuring exceptional service delivery. Candidates should have solid customer service experience, strong communication skills, and familiarity with Microsoft Office. This permanent, full-time position offers a competitive salary and opportunities for growth.

Qualifications

• Solid experience in customer service or admin is essential.
• Proficiency with Microsoft Office, especially Outlook, Excel, and Word.
• A confident communicator who can build rapport.

Responsibilities

• Be the first point of contact for incoming calls and emails.
• Process orders and returns quickly and accurately.
• Help customers with their order queries and guide them through the process.

Skills

Communication

Customer Service

Problem Solving

Tools

Microsoft Office

Job description

Customer Service Administrator – Join a Thriving Team!

Location: Near Wolverhampton

Salary: £27,000 – £28,000

Hours: Full-Time | Monday to Friday | 8:00am – 5:00pm

Contract: Permanent

Job Description:

Are you passionate about delivering top-tier customer service and ready to become the heartbeat of a growing business? This is your chance to step into a key role within a dynamic and expanding company that truly values its people.

We’re working with a successful, forward-thinking organisation based near Wolverhampton that's experiencing exciting growth. As their Customer Service Administrator, you won’t just be answering calls—you’ll be the friendly voice and driving force behind smooth operations and strong customer relationships.

What you’ll be doing:

• Be the first point of contact for incoming calls and emails—you're the go-to person for all customer needs.
• Help customers with their order queries and guide them through the process.
• Process orders and returns quickly and accurately.
• Handle complaints professionally and with a can-do attitude.
• Maintain fast, friendly, and effective communication, always aiming for exceptional service.
• Spot opportunities to upsell additional products—your input could boost business!

What we’re looking for:

• Someone who genuinely enjoys talking to people and knows how to listen.
• A confident communicator who can build rapport and solve problems with ease.
• Solid experience in customer service or admin is essential.
• Proficiency with Microsoft Office, especially Outlook, Excel, and Word.
• A driving licence is a bonus (great for future growth opportunities!).