Customer Service Administrator

HAYS; Birmingham; Remote; GBP 20,000 - 30,000; Full time

Job summary

A leading consultancy firm is seeking a motivated Administrative Support Assistant to join their team. This remote role offers flexibility while providing essential support to consultants by managing documentation and ensuring effective communication. Ideal candidates should have strong organisational skills, a customer-focused attitude, and the ability to learn new technologies effectively.

Qualifications

• Strong organisational skills and attention to detail required.
• Experience in admin or customer service is a plus.
• Comfortable learning new technologies (training provided).

Responsibilities

• Provide professional customer service via email and Microsoft Teams.
• Assist clients with queries and support requests.
• Create and format documentation using company templates and AI tools.

Skills

Organisational skills

Attention to detail

Customer-focused

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Remote Administrative Support Assistant – (Full-Time or Flexible Hours)

Are you a highly organised individual with excellent communication skills and a passion for helping others succeed? We’re looking for a motivated
Administrative Support Assistant to join our growing consultancy team, supporting our consultants and clients across the UK.

This is a remote working opportunity, ideal for someone who thrives in a flexible, fast-paced environment and is eager to learn. No prior ISO knowledge is required—full training will be provided.

About the Role

You’ll play a key part in supporting our consultants by helping to create and manage documentation, policies, and procedures for a wide range of clients. You’ll also provide top-tier customer service and ensure smooth communication between our team and clients.

️
Key Responsibilities

• Provide professional and timely customer service via email and Microsoft Teams
• Assist clients with queries and support requests
• Create and format documentation using company templates and AI tools
• Support consultants in preparing client-specific ISO documentation
• Maintain accurate records of communication and documentation
• Occasionally, I attend client visits with senior consultants (travel expenses covered)

What We’re Looking For

• Strong organisational skills and attention to detail
• Confident using Microsoft Word, Excel, and Teams
• Comfortable learning new technologies (training provided)
• Able to work independently while being part of a collaborative team
• Friendly, professional, and customer-focused
• Previous experience in admin or customer service roles is a plus

Apply now and become part of a supportive, forward-thinking team.

#4697695 - Suzanne Haynes