Customer Service Adminsitrator

Culina Logistics; Market Drayton; On-site; GBP 27,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Administrator in Market Drayton. The role involves offering high-quality support, managing customer inquiries, and ensuring efficient service delivery. Successful candidates will demonstrate excellent communication skills and a strong commitment to customer satisfaction, with opportunities for professional development and a range of benefits.

Benefits

28 days annual leave including bank holidays

Pension scheme with 4% contribution

Life Assurance: 2x annual salary

Confidential counselling via Employee Assistance Programme

Eye Care Vouchers

Employee of the Month recognition

Access to retailer discounts

Qualifications

• Desire to deliver exceptional customer service.
• Ability to adapt to changing shift patterns.
• Willingness to learn with provided training.

Responsibilities

• Answer internal and external calls and resolve queries.
• Provide timely reports for clients and maintain records.
• Support Customer Service Manager with administrative tasks.

Skills

Customer Service

Flexibility

Attention to Detail

Communication

Geographical Knowledge

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

SAP

Job description

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Customer Service Administrator, Market Drayton

Client: Culina Logistics

Location: Market Drayton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

00f143a8af29

Job Views:

23

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Culina Logistics has a new opportunity for a Customer Service Administrator to join our friendly team. The Customer Service Administrator will support the day-to-day administration of Customer Services, offering outstanding contract support and customer service in a fast-paced, friendly environment, providing a professional and dedicated service.

Salary: £26,035.50 per annum.

Working hours: Various daytime shifts, 06:00 - 18:00

Key Duties of a Customer Service Administrator:

• Answering calls for both internal and external personnel.
• Problem solving for clients, customers, and internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintaining a high level of customer/client focus.
• Providing various reports for clients in a timely manner.
• Checking PODs have cleared on the system, investigating, and clearing unallocated PODs.
• Chasing outstanding PODs from hauliers, depots, etc.
• Ensuring the completion and circulation of reports to relevant stakeholders.
• Performing other administration tasks as determined by the Customer Service Manager.

Qualifications:

• Flexibility is essential as shift patterns may change based on business needs.
• Previous experience is desirable but not essential; full training will be provided.
• Passion for delivering exceptional customer service.
• Attention to detail and accuracy.
• Good geographical knowledge.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook; SAP experience is a plus.
• Excellent communication skills for delivering accurate information.
• Ability to work in a fast-paced environment.
• Conscientious, reliable, and adaptable attitude.

Additional Information:

We are committed to making Culina Logistics a great place to work, fostering an inclusive and diverse environment with opportunities for employee development and recognition.

Our benefits include:

• Annual Leave: 28 days including bank holidays.
• Pension scheme: 4% employee and 4% employer contribution.
• Life Assurance: 2x your annual salary.
• Wellness: Confidential counselling and legal support via our Employee Assistance Programme.
• Eye Care Vouchers: Savings on eye tests and glasses.
• Reward & Recognition: Employee of the Month and Year, long service awards.
• Everyday discounts: Access to over 50 retailer discounts through our benefit platform.