Customer Service Administrator

Warrens; Rugby; On-site; GBP 26,000; Full time

Job summary

A leading company in the logistics sector is seeking a Customer Service Administrator to join their growing team in Rugby. The successful candidate will provide excellent service to customers, manage queries, and handle administrative tasks. You will enjoy 28 days of annual leave and contribute to a diverse workplace that promotes professional development.

Benefits

28 days of annual leave, including bank holidays.

Contributory pension scheme (4% employee and 4% employer).

Life assurance of 2x your annual salary.

Employee Assistance Programme providing 24/7 support.

Eye care vouchers with discounts on glasses.

Employee recognition programs.

Access to retailer discounts.

Qualifications

• Strong communication skills with ability to build rapport.
• Computer literate with good knowledge of MS Office.
• Excellent organizational skills.

Responsibilities

• Serve as the point of contact for customer queries.
• Handle customer returns daily and manage as required.
• Complete and circulate reports.

Skills

Communication

Organization

Adaptability

Time Management

MS Office Proficiency

Job description

Due to continued growth, an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full-time permanent basis.

Working hours: Tuesday-Saturday, 7am-3pm.

Salary: £26,000 per annum.

As a Customer Service Administrator, you will provide our customers and clients with excellent service and contact customers regarding orders where required. The role will handle customer returns daily and provide assistance with admin tasks to support teams across the business when needed.

Key Duties of a Customer Service Administrator:

1. Serve as the point of contact for all customer queries.
2. Respond to customer service emails.
3. Contact customers regarding order queries.
4. Communicate delivery times and options.
5. Update clients on previous orders.
6. Handle customer returns daily and manage as required.
7. Ensure customer/client reports are completed and formatted correctly, and communicated within agreed timeframes.
8. Record and feedback customer/non-conformance issues to the client and ensure corrective actions are taken.
9. Complete and circulate reports to relevant stakeholders.
10. Perform other administrative tasks as determined by the Customer Contract Manager.

Qualifications:

1. Strong communication skills with the ability to build rapport.
2. Computer literate with good knowledge of MS Office.
3. Excellent organizational skills and ability to work in a busy, demanding environment.
4. Flexible and adaptable approach to meet business requirements, especially during peak periods.
5. Able to work to tight deadlines and manage time effectively.

Additional Information:

We are committed to making Warrens a great place to work. We are proud to be an inclusive and diverse organization that promotes employee development and recognizes success.

Our learning and development programs are available to all employees to help you shape your future within logistics and foster a thriving team culture.

Our benefits include:

• 28 days of annual leave, including bank holidays.
• Contributory pension scheme (4% employee and 4% employer).
• Life assurance of 2x your annual salary.
• Employee Assistance Programme providing confidential support 24/7.
• Eye care vouchers with discounts on glasses and free eye tests.
• Recognition programs such as Employee of the Month and Long Service Awards.
• Access to over 50 retailer discounts via our benefit platform.

If you meet the requirements and are looking for your next career opportunity, please apply now and join our #WinningTeam!