Customer Service Administrator

Mulberry Recruitment; Wokingham; Hybrid; GBP 17,000 - 22,000; Full time

Job summary

Mulberry Recruitment is advertising a temporary – ongoing Customer Service Call Handler in Wokingham, UK. The role is 9:15am–5:15pm, Monday to Friday, with Friday work from home, paying £14 per hour, weekly pay.

You will answer inbound calls, handle general enquiries, record details, use Excel, and support the Finance team with basic tasks. A customer-service background and strong numerical accuracy are essential, with an ASAP start.

Qualifications

• Previous customer service or call-handling experience.
• Proficiency in Microsoft Excel is essential.
• Comfort with numerical information and data entry.
• Excellent attention to detail and accuracy.
• Professional telephone manner and clear communication.
• Available to start ASAP.

Responsibilities

• Answering inbound customer calls and handling general enquiries.
• Listening to customers and understanding their queries.
• Providing clear and helpful information and support.
• Recording customer details and updating systems accurately.
• Using Microsoft Excel to input and manage information.
• Escalating queries to the relevant team when required.

Skills

Customer service experience

Excel proficiency

Numerical data handling

Attention to detail

Professional telephone manner

Strong communication skills

Tools

Microsoft Excel

Job description

Customer Service Call Handler

Type: Temporary – Ongoing (initially around 2 weeks, with potential to extend)

Hours: Monday–Friday, 9:15am–5:15pm (Friday work from home)

Salary: £14 per hour | Weekly Pay

Location: Wokingham

Our friendly client, a leading provider of UK accounting and tax software, is looking for Customer Service Call Handlers to join their team in Wokingham.

This is a great opportunity for someone with previous customer service or telephone-based experience who enjoys speaking with customers and providing helpful, professional support. You will also support the Finance Team with basic tasks when required!

The Role:

• Answering inbound customer calls and handling general enquiries
• Listening to customers and understanding their queries
• Providing clear and helpful information and support
• Recording customer details and updating systems accurately
• Using Microsoft Excel to input and manage information
• Supporting the Finance Team with basic tasks when required
• Handling numerical information accurately and confidently
• Escalating queries to the relevant team when required

About You:

• Previous customer service or call-handling experience
• Previous experience using Microsoft Excel is essential
• Confident working with numbers and comfortable handling numerical information
• Good attention to detail and accuracy
• Confident and professional telephone manner
• Friendly, approachable, and patient
• Good communication and listening skills
• Comfortable using computer systems and handling customer information
• Able to start ASAP

This is an ongoing temporary opportunity, initially expected to last around 2 weeks, with the potential for the assignment to be extended depending on business requirements.