Temporary Customer Service Administrator

Brellis Recruitment Ltd; Royal Leamington Spa; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Office-based role

Friendly team

Job summary

Brellis Recruitment Ltd in Leamington Spa is seeking a Temporary Customer Service Administrator to join a friendly, close-knit team on a fully office-based schedule, Monday to Friday.

The role involves handling inbound queries, making outbound calls, emails, and live chat support, plus SAP-based stock and order administration. A proactive, service-focused attitude is essential for success in this temporary assignment.

Qualifications

• Strong attention to detail and accuracy in handling customer inquiries.
• Clear and professional communication with customers and colleagues.
• Ability to analyse issues and provide effective solutions.
• Competent in multitasking across several channels.
• Proficient with Microsoft Office and email tools.

Responsibilities

• Answer inbound telephone queries and resolve issues efficiently.
• Make outbound calls to customers and retail partners to troubleshoot service problems.
• Handle customer emails, ensuring professional and thorough responses.
• Respond to live chats with clear, helpful information.
• Process returns and advise on policy, maintaining accurate records.

Skills

Attention to detail

Communication skills

Customer-focused problem solving

Multitasking

Microsoft Office

Job description

Temporary Customer Service Administrator Brellis Recruitment Ltd Leamington Spa, Warwickshire, England

Due to an upturn in business, we have a superb opportunity to join a leading company and work within a friendly, close-knit team. This role will be on a temporary basis until mid-January and will be fully office based, Monday-Friday.

Key responsibilities

• Answering inbound telephone queries, analysing and resolving problems as efficiently as possible
• Making outgoing calls to customers and retail partners to troubleshoot issues relating to our equipment and service to maintain uptime
• Dealing with customer emails relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised.
• Responding to live chats relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised.
• Dealing with returns, analysing issues and taking appropriate action in line with company policy and advising customers
• Ensuring customers are kept informed at every stage and concerns are appropriately addressed and resolved.
• Booking of equipment and material into SAP, ensuring the accurate stock transfer of all unique ids.
• Liaising with the Field Services Team and Third-party suppliers to ensure they have up to date information regarding their tasks and report on completion rates.
• Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolved.
• Handle any questions, concerns or complaints from the store and raise with appropriate colleagues if cannot answer.
• Provide feedback from stores and experiences to the Customer Support Exec to enable proactive service improvements.
• Support with the set up, maintenance and participation of the company Webinar program, including implementation of the required tools and ongoing schedule to communicate details of our service for our customers.
• Undertake additional training as required to develop and maintain knowledge expected of the role.
• Effectively maintain, monitor and report relevant statistics as provided by Management team.
• Attend team meetings as and when required and provide feedback useful for building the team and maintaining strong relationships.
• Use internal systems to investigate and record actions, responding to tickets within 2 working days.
• Undertake allocated admin tasks when briefed in the given time frames.
• Meet all targets and objectives set for our Sales & Customer Support Agents.
• Promote our excellent Service Plans to our customers to give them long term cover and solutions.

Person specification

• Outstanding Attention to detail
• Outstanding communication skills
• Customer focused problem-solving skills
• Proven ability to multitask to a high level
• Intermediate knowledge of Microsoft Package/Internet/Email
• Willingness to learn
• Ability to diagnose and trouble shoot problems.
• Ability to listen, empathise and confidently respond to our customers.