Nights Customer Service Administrator

TN United Kingdom; Market Drayton; On-site; GBP 29,000; Full time

Job summary

An exciting opportunity for an enthusiastic individual to join the Customer Service team in Market Drayton. This full-time role involves providing exceptional support and service in a fast-paced environment. Key duties include answering calls, resolving queries, and maintaining customer focus. The position offers a comprehensive benefits package and a commitment to employee development.

Benefits

Annual Leave: 224 hours per annum

Pension scheme: 4% employee and 4% employer contributions

Life Assurance: x2 your annual salary

Wellness: 24/7 Employee Assistance Programme

Eye Care Vouchers

Employee recognition awards

Access to retailer discounts

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Answering calls for both internal and external personnel.
• Resolving customer and client queries.
• Maintaining a high level of customer/client focus.

Skills

Customer Service

Attention to detail

Communication

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

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Nights Customer Service Administrator, Market Drayton

Client: Culina Logistics

Location: Market Drayton, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

5a81453dde49

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

An exciting opportunity has arisen for an enthusiastic, confident and outgoing individual to join our Customer Service team in Market Drayton. This role is a full-time, 12-month fixed-term maternity cover contract.

Salary: £28,463 per annum.

Working hours: Monday to Thursday, 19:30 to 6:00.

The purpose of a Customer Service Administrator is to support the day-to-day administration of Customer Services, offering outstanding contract support and customer service in a fast-paced friendly environment and providing a continuous professional and dedicated service.

Key Duties of a Customer Service Administrator:

• Answering calls for both internal and external personnel.
• Problem solving for clients, customers, and internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintaining a high level of customer/client focus.
• Providing various reports for clients in a timely manner.
• Checking PODs have cleared on the system, investigating and clearing unallocated PODs.
• Chasing outstanding PODs from hauliers, depots, etc.
• Performing other administrative tasks as determined by the Customer Service Manager.

Qualifications:

• Passion for delivering an exceptional customer service experience.
• Attention to detail and accuracy.
• Good geographical knowledge.
• Proficient in Microsoft Excel, PowerPoint, and Outlook.
• Excellent communication skills to deliver accurate information.
• Ability to work in a fast-paced environment.

Additional Information:

We are committed to making Culina Logistics a great place to work. We are an inclusive and diverse organization that values employee development and success. Our learning and development programs are open to all employees, providing opportunities to shape your future within logistics and foster a thriving team culture.

Our benefits include:

• Annual Leave: 224 hours per annum, including bank holidays.
• Pension scheme: 4% employee and 4% employer contributions.
• Life Assurance: x2 your annual salary.
• Wellness: Confidential support via our Employee Assistance Programme, available 24/7.
• Eye Care Vouchers: Savings on eye tests and glasses.
• Reward & Recognition: Employee of the month/year, recognition awards, long service awards.
• Everyday discounts: Access to over 50 retailer discounts through our benefit platform.

If you meet the requirements and are seeking your next career opportunity, please apply now and join our #WinningTeam!