Customer Service Administrator

UBT; Lisburn; On-site; GBP 25,000 - 33,000; Full time

Job summary

A thriving organization in Lisburn is seeking a Customer Service Administrator. This role focuses on ensuring a seamless order-to-delivery experience while maintaining strong customer relationships. The ideal candidate will have proven customer service experience and proficiency in CRM systems, contributing to operational efficiency and strategic thinking.

Benefits

Company wide Bonus

Qualifications

• Proven experience in customer service, account management, or sales support.
• Strong proficiency with CRM systems and tools like Sage or Salesforce.

Responsibilities

• Managing customer enquiries and providing outstanding service.
• Processing orders accurately and ensuring timely delivery.
• Building strong customer relationships to drive satisfaction and retention.

Skills

Customer Service

Account Management

Sales Support

Communication

Problem Solving

Education

Customer Service or Sales-related Qualifications

Tools

CRM Systems

Sage

Salesforce

Job description

UBT Lisburn, Northern Ireland, United Kingdom

Customer Service Administrator

UBT Lisburn, Northern Ireland, United Kingdom

1 month ago Be among the first 25 applicants

Location: Lisburn

Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.

About The Role

In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You'll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key responsibilities include:

• Managing customer enquiries and providing outstanding service
• Processing orders accurately and ensuring timely delivery
• Building strong customer relationships to drive satisfaction and retention
• Identifying opportunities for upselling and cross-selling
• Supporting sales teams to achieve and exceed account targets
• Collaborating with internal teams to streamline processes and improve workflows
• Maintaining accurate records using CRM and sales software such as Sage
  
  
  

Requirements

What We're Looking For

The successful candidate will demonstrate:

• Proven experience in customer service, account management, or sales support
• Strong proficiency with CRM systems and tools like Sage or Salesforce
• Excellent verbal and written communication skills
• A hands-on approach, with the ability to problem-solve and think proactively
• Ability to adapt to new technologies and contribute to process improvement
• A team-player mentality with the confidence to work independently
  
  
  

Desirable:

• Experience in distribution, logistics, or manufacturing industries
• Customer service or sales-related qualifications
• Familiarity with process automation tools
  
  

This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.

Benefits

Salary: £25,500 - £32,500 per annum

Company wide Bonus

Hours: Full-time, 8am- 4.30pm Monday- Friday

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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