Customer Service Administrator

TN United Kingdom; Yate; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading engineering company in the Bristol area is seeking an experienced Customer Service Administrator. You will be the point of contact between engineers and clients, managing schedules and ensuring excellent customer service. Join a supportive, family-run business that values employee growth and offers a competitive salary and benefits.

Qualifications

• Strong Administrator with excellent customer service skills.
• Proactive and able to use own initiative.

Responsibilities

• Coordinate and book engineer site visits.
• Liaise with clients on issues and planned works.
• Update spreadsheets and prepare daily reports.

Skills

Customer Service

Communication

Organisational Skills

Tools

MS Office

Excel

Job description

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We have teamed up with an engineering company based in great offices in the Bristol area.

Our client is one of the UK's leading engineering companies, which operates nationally. Due to growth, they are keen to on board an experienced Administrator to work within the service team. You will be joining a highly successful, family-run business, where the team prides itself on its friendly, welcoming, and supportive environment.

About your new role:

Acting as the point of contact between engineers and clients, the Customer Service Administrator will be responsible for coordinating and booking engineer site visits and updating clients on any issues and/or works. Reporting to the team leader, you will:

• Book in engineers for planned maintenance and weekly visits to sites, managing their schedules
• Liaise regularly with clients to keep them up to date on any issues, planned works, or call outs
• Update spreadsheets and prepare daily lift update reports for your designated area
• Support the wider team with any additional ad-hoc duties

About you:

This role is perfect for you if you're a strong Administrator, with excellent customer service, communication, and organisational skills. Upon joining the team, you will receive full training on processes and systems used within the business, so previous experience in the industry is not essential. Our client has an excellent reputation in the market, and you will essentially act as an ambassador for them - so a can-do attitude and desire to deliver excellent customer service levels is the key to your success in this role.

As a Customer Service Administrator you will be:

• Proficient in MS office including Excel
• A strong communicator - both written and verbal
• Proactive and able to use your own initiative
• Highly organised and able to juggle multiple tasks

What's in it for you?

The opportunity to join a fantastic family-run business, which supports its employee's progression and growth. Upon joining the business, you will be in receipt of a competitive salary of £23,795 and a range of benefits.

Everything else you need to know:

• Working hours are Monday to Friday - 8 am - 5 pm
• Interviews are taking place now, so please send your CV to apply!

May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.