Customer Service Administrator

Butcombe Group; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company in the hospitality industry as a Customer Service Administrator. You will play a key role in supporting the Customer Service team with daily operations, ensuring smooth office functioning. Ideal candidates are confident, organised, and people-focused, ready to take on a range of customer service tasks while embracing a supportive and friendly work environment.

Benefits

30% discount on food, drink, and stays at any Liberation pub

20% off in online beer and merchandise shops

Access to The Benefits Bar for online savings

Cycle to Work scheme

24/7 mental, physical and financial wellbeing support

Qualifications

• Confident and organised individual with great communication skills.
• Strong customer service mindset and ability to juggle multiple tasks.

Responsibilities

• Taking and processing customer orders via phone, email, and voicemail.
• Helping customers with product or delivery queries and updating customer info.
• Supporting stock checks and handling general admin tasks.

Skills

Communication skills

Customer service mindset

Organizational skills

Negotiation skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Customer Service Administrator role at Butcombe Group

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service Administrator role at Butcombe Group

We’re looking for a confident, organised and people-focused individual to join our team at Liberation Wholesale as a Customer Service Administrator. This is a great opportunity to be part of an award-winning business that’s passionate about drinks, service, and delivering for our customers.

In this role, you’ll support our Customer Service team with day-to-day operations and play a key part in keeping things running smoothly across the office.

What You’ll Be Doing

• Taking and processing customer orders by phone, email and voicemail
• Helping customers and account managers with product or delivery queries
• Logging credits and sending invoices
• Updating order sheets and keeping customer info accurate
• Chatting with the warehouse team to sort delivery or stock issues
• Sending out order updates and helping with general admin
• Supporting with stock checks and events from time to time
  
  

What We’re Looking For

• Great communication skills – both over the phone and in writing
• Confident using Microsoft Outlook, Word, and Excel
• A professional telephone manner and a strong customer service mindset
• Someone who’s organised, a team player, and comfortable juggling multiple tasks
• Able to negotiate and resolve issues calmly and clearly
  
  

What You’ll Get In Return

• 30% discount on food, drink, and stays at any Liberation pub
• 20% off in our online beer and merchandise shops
• Access to The Benefits Bar – thousands of online savings and discounts
• Cycle to Work scheme
• 24/7 mental, physical and financial wellbeing support
  
  

If you’re passionate about great service and looking to join a fast-paced, friendly team – we’d love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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