Customer Service Administrator

JR United Kingdom; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company based in Cambridge is seeking a Customer Service Administrator to deliver excellent support in a busy office environment. The ideal candidate will have customer service experience, strong communication skills, and the ability to manage multiple tasks. We offer a friendly team atmosphere and opportunities for professional development.

Benefits

Friendly and collaborative team environment

Opportunities for training and career progression

Central Cambridge location with good public transport access

Qualifications

• Previous experience in a customer service or administration role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Answering incoming phone calls and providing professional responses.
• Managing day-to-day diary scheduling and internal appointments.
• General administrative tasks including filing and data entry.

Skills

Customer Service

Verbal Communication

Written Communication

Organisational Skills

Tools

Microsoft Office

Job description

Social network you want to login/join with:

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Client:

InterSTEM

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Customer Service Administrator

Location: Cambridge Office Based

Permanent, Full-Time

Are you a friendly, organised, and proactive individual looking to join a dynamic and supportive team? We’re seeking a Customer Service Administrator to join our Cambridge office on a full-time basis.

This is an office-based role, perfect for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in delivering excellent customer service.

Key Responsibilities

• Answering incoming phone calls and providing helpful, professional responses
• Responding to customer enquiries via email in a timely and accurate manner
• Managing day-to-day diary scheduling and appointments for internal teams
• General administrative tasks, including filing, data entry, and document management
• Liaising with internal departments to ensure smooth handling of customer issues
• Updating internal systems and maintaining accurate records

Ideal Candidate Will Have

• Previous experience in a customer service or administration role
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• A positive, can-do attitude and the ability to manage multiple tasks efficiently
• A professional and confident telephone manner

What We Offer

• A friendly and collaborative team environment
• Opportunities for training and career progression
• Central Cambridge location with good public transport access
• Competitive salary based on experience

If you’re passionate about delivering great service and keeping things running smoothly behind the scenes, we’d love to hear from you.