Customer Service Administrator (Hemel Hempstead)

JR United Kingdom; Hempstead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the construction industry is seeking a Customer Service Administrator for their Hemel Hempstead branch. You'll provide vital sales and administration support, ensuring top-notch customer service and effective communication. Join a supportive team that prioritizes professional growth and development.

Benefits

Company Profit Share Bonus

Company Pension Scheme

Life Assurance Scheme

Health Cash Plan

Employee Assistance Programme

Qualifications

• Enthusiastic, self-motivated individual.
• Excellent communication and organisation skills are essential.

Responsibilities

• Provide sales and administration support for the internal/external sales team.
• Communicate directly with customers to resolve queries.
• Ensure the highest standards of service to our customers.

Skills

Communication

Organisation

Sales Support

Job description

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Customer Service Administrator (Hemel Hempstead), Hempstead

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Client:

EH Smith Builders Merchants

Location:

Hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

The Role

We have a great opportunity for a Customer Service Administrator to join the team at our Hemel Hempstead branch. We require an enthusiastic, self-motivated individual who can provide effective sales and administration support to the branch.

The Person

The successful candidate will work closely with the Sales team and have a pro-active approach to sales and customer service; therefore excellent communication and organisation skills are essential.

Key Tasks

• Provide sales and administration support for the internal / external sales team
• Provide administration support to the Sales team and work closely with internal colleagues
• Communicate directly with customers through telephone or in person to resolve queries, including stock, invoicing, delivery and general enquiries
• Branch summary reporting, ensuring payments tally, banking process and maintaining banking reports
• General administration duties including scanning delivery notes, invoice reprints, stationary ordering and general office duties
• Ensure the highest standards of service to our customers

The Benefits

• Company Profit Share Bonus (dependant on company performance)
• Company pension scheme
• Life Assurance Scheme
• Health Cash Plan – Salary Sacrifice
• Employee Assistance Programme

Location

Hemel Hempstead Branch (HP3 0NW)

About Us

With over a century of experience in the construction industry, we’re proud to be one of the UK’s largest independent builders’ merchants. Our network of branches across the Midlands and South-East offer a wide range of building materials and expert advice to everyone from national housebuilders to local tradespeople and DIY enthusiasts. Whether it’s bricks and blocks, timber, landscaping supplies, or specialist products, we deliver with reliability and care. Our knowledgeable staff, responsive service and strong supply partnerships ensure our customers can depend on us to keep their projects moving forward.

We have a deep-rooted commitment to our people and communities, and giving back is core to who we are. Each year we donate a portion of our profits to the EH Smith Charitable Trust, supporting local charities and not-for-profit organisations that make a real difference in the communities we serve.

Our People

At the heart of our business are our colleagues, and that’s why we champion a people-first culture that is caring, respectful and genuinely supportive. We prioritise our colleagues’ well-being and growth, fostering a culture where individuals feel valued, supported, and empowered to reach their full potential.

We believe that learning never stops, and so we actively invest in the development of our colleagues, providing opportunities to grow and thrive in an inclusive, positive environment. Whether someone is just starting their journey with us or looking to take the next step, we provide the tools, encouragement, and opportunities to help them grow and thrive.