Grain Customer Service Administrator

Frontier Agriculture; Lincoln; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A leading agriculture company is seeking a Grain Customer Service Administrator in Lincoln on a permanent, full-time basis. The role encompasses overseeing customer service duties, ensuring a high level of accuracy in data handling, and engaging with both customers and suppliers. A flexible work environment is offered with opportunities for hybrid working arrangements.

Benefits

25 days holiday per year

Employee Assistance Program

Increased Maternity, Paternity & Adoption leave

Life Assurance scheme

Pension plan with employer contributions of up to 7%

Paid volunteer leave

Cycle to Work Scheme

Employee retail discount scheme

Free eye test vouchers

Qualifications

• Excellent attention to detail required.
• Ability to handle telephone calls proficiently.
• Self-motivated and flexible team player.

Responsibilities

• Delivering first-class service to suppliers and customers.
• Entering a high volume of weighbridge tickets.
• Resolving internal and external queries within 72 hours.

Skills

Strong communication skills

Attention to detail

Problem-solving

Team player

Job description

Grain Customer Service Administrator, Lincoln

Client:

Location:

Lincoln, United Kingdom

Job Category:

Other

Virtual job fairs

-

EU work permit required:

Yes

Job Reference:

f01372c28e74

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

We are looking for a Grain Customer Service Administrator to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from the office and 2 days from home.

You will be proactive, adaptable and demonstrate a proven ability to multi-task and meet deadlines. In addition, be able to process fluctuating volumes of work, remaining focused at all times.

The Benefits

• Opportunities for a mixture of home and site working (to be agreed with Line Manager)
• 25 days holiday per calendar year with option to purchase up to 5 more days (subject to meeting eligibility requirements)
• Dedicated Learning & Development team to support you and your career
• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
• Increased Maternity, Paternity & Adoption leave benefits for eligible employees
• Life Assurance scheme and pension plan with employer contributions of up to 7%
• Up to two days paid volunteer leave per year (only applicable to permanent employees)
• The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Women’s network groups.
• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

Virtual job fairs

About You

• Possess an assured and professional manner with strong communication skills
• Excellent attention to detail
• Able to handle telephone calls proficiently, communicating at all levels
• Enjoy using your own initiative to solve logistical / contractual problems
• A self-motivated, flexible, and effective team player

Your Role

As a Grain Customer Service Administrator your role will involve:

• Delivering a first-class service to suppliers and customers
• Entering a high volume of weighbridge tickets and review data accurately and efficiently
• Reviewing and actively chasing weight information to ensure payments are made and received within contractual terms
• Resolving both internal and external queries within 72 hours of receipt
• General duties as part of the Grain Administration Team.

We encourage candidates to submit their applications as early as possible and not to wait until the published closing date as applications will be reviewed and interviews may be booked in before that date.

We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

About Us

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.

With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Our business approach is underpinned by our core values Integrity, Customer First and Expertise or ‘ICE’. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.

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Created on 02/06/2025 by TN United Kingdom