Service Administrator

GLOBAL MACHINERY SOLUTIONS LIMITED; Mildenhall; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading machinery dealer in the UK is hiring a Service Administrator in Mildenhall. This full-time, on-site position involves customer service and technical support, requiring strong communication and organizational skills. Candidates with experience in administrative roles related to machinery will find this opportunity appealing.

Qualifications

• Strong skills in Communication and Customer Service.
• Experience in Administrative Assistance and Technical Support.
• Proactive and problem-solving attitude.

Responsibilities

• Provide administrative assistance and handle customer service inquiries.
• Manage service calls and coordinate with mobile engineers.
• Ensure efficient communication with clients and internal teams.

Skills

Communication

Customer Service

Organizational Skills

Problem Solving

Technical Support

Multitasking

Tools

Office Software

Service Management Tools

Job description

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Direct message the job poster from GLOBAL MACHINERY SOLUTIONS LIMITED

Aftermarket Development Director at Global Machinery Solutions

Company Description

Global Machinery Solutions Ltd is a leading machinery dealer and supplier in the UK and Western Europe, renowned in the Forestry, Recycling, Construction, Aggregate, and Confi-shred market sectors. Representing reputable brands like Sany, Pezzolato, Anaconda, Bandit, Shred-Tech, Pronar, Jo Beau, and Norwood Sawmills, Global provides expert advice and demonstrations tailored to customer needs. The company emphasizes customer confidence and satisfaction, offering comprehensive after-sales support with 15 mobile engineers across the UK, Scotland, Ireland, and Germany, as well as a workshop in Grantham, Lincolnshire. Global Machinery Solutions aims to create opportunities for a better environment through world-class machinery and exceptional customer service.

Role Description

This is a full-time, on-site role for a Service Administrator located in Mildenhall. The Service Administrator will be responsible for providing administrative assistance, handling customer service inquiries, offering technical support, and scheduling training sessions. Daily tasks include managing service calls, coordinating with mobile engineers, maintaining documentation, and ensuring efficient communication with clients and internal teams.

Qualifications

• Strong skills in Communication and Customer Service
• Experience in Administrative Assistance and Technical Support
• Ability to provide Training and support to customers and staff
• Excellent organizational and multitasking abilities
• Proficiency in using office software and service management tools
• Relevant experience in the machinery or related industries is a plus
• A proactive and problem-solving attitude

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Machinery Manufacturing

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