Customer Service Administrator

Universal Business Team; Tonbridge; On-site; GBP 22,000 - 27,000; Full time

Job summary

A growing family-run business in Tonbridge seeks a Customer Service Administrator to enhance its team. The role involves managing customer inquiries, processing orders, and supporting the sales team, with opportunities for progression and professional development in a supportive environment.

Benefits

Emphasis on training and development

Opportunities for progression

Qualifications

• Prior experience in customer-facing roles preferred.
• Capacity to learn quickly and handle multiple tasks.
• Positive attitude and team-oriented mindset.

Responsibilities

• First point of contact for customers via phone and email.
• Process orders and inquiries swiftly and accurately.
• Assist customers with queries and manage returns.

Skills

Customer Interaction

Multi-tasking

Proficiency with Computer Systems

Tools

Microsoft Excel

Microsoft Outlook

Job description

Social network you want to login/join with:

Customer Service Administrator, Tonbridge

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Client:

Universal Business Team

Location:

Tonbridge, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6189a89f295f

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges? We have an exciting opportunity for a motivated individual to join a growing, family run business as a Customer Service Administrator.

What You’ll Be Doing:

• Acting as the first point of contact for customers via phone and email.
• Processing orders, quotes, and inquiries swiftly and accurately.
• Assisting customers with queries, problems, and basic product information.
• Managing returns, credits, and other administrative tasks with precision.
• Engaging in proactive sales activities, such as following up on quotes and inquiries.
• Supporting the external sales team to ensure targets are met.

Requirements

• A quick learner who can efficiently handle multiple tasks under pressure.
• Someone who excels in customer interaction and remains calm in stressful situations.
• Proficiency with Microsoft Excel, Outlook, and general computer systems.
• Previous experience in a customer-facing role or a strong willingness to learn.
• A positive attitude and a desire to contribute to a team-focused environment.

Why Join Us? This is more than just a job; it’s a chance to be part of a family-owned company that values innovation and teamwork. With a strong emphasis on training and development, there are real opportunities for progression within the company. If you’re looking for a role where you can grow and make a difference, this could be the perfect fit!