Customer Service Administrator

Marc Daniels; Bracknell; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading brand in the motor finance sector is seeking a Customer Support Administrator to join their customer operations team on a 6-month rolling contract. This role involves managing sensitive cases, providing admin support, and assisting internal teams, making it ideal for someone who thrives in a dynamic, customer-focused environment.

Benefits

Hybrid working

Flexible hours

Early Friday finishes on a rota

Qualifications

• Strong administrative and organisational skills are essential.
• Comfortable handling sensitive or regulated information.

Responsibilities

• Admin support across customer operations.
• Manage email inboxes, customer queries, and documentation.
• Handle complex casework including deceased estates and fraud.
• Liaise with internal teams and third parties.

Skills

Organisational skills

Customer focus

Admin support

Sensitive information handling

Job description

We’re working with a leading brand in the motor finance space that’s on the lookout for a Customer Support Administrator to join their high-performing customer operations team on a 6 months rolling contract.

This is a great opportunity for someone organised, proactive, and customer-focused, who enjoys a mix of admin, data work, and case management.

You’ll play a key role in handling sensitive cases (like vehicle collections and vulnerable customers), supporting internal teams, and producing accurate reporting to help shape business decisions.

Perks include hybrid working, flexible hours, and early Friday finishes on a rota.

Responsibilities:

• Admin support across customer operations

• Manage email inboxes, customer queries & documentation

• Handle complex casework (deceased estates, fraud, collections)

• Liaise with internal teams & third parties

Essential skills:

• Strong admin and organisational skills

• Comfortable handling sensitive or regulated information

Desirable skills:

• Experience in motor finance, credit, or debt recovery

• Knowledge of FCA regs & TCF principles