Customer Service Administrator

New Appointments Group; Canterbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

A well-established manufacturing company seeks a proactive and friendly Customer Service Administrator for their Customer Service and Transport team. The role includes coordinating deliveries, handling customer inquiries, and requires excellent communication skills. This full-time position offers a supportive environment with comprehensive training provided.

Benefits

31 days annual leave including Bank Holidays

Birthday day off

Company-paid social events

Free flu jab

Cycle to work scheme

Discretionary company sick pay

Paid time off for medical appointments

Employee Assistance Programme (EAP)

Westfield Savings & Healthcare Scheme

Qualifications

• Previous experience in customer service.
• Confident, friendly and professional manner.

Responsibilities

• Handling customer enquiries and processing orders.
• Assisting with transport scheduling.

Skills

Customer service experience

Communication

Team Player

Proficient in Microsoft Office

Job description

Social network you want to login/join with:

col-narrow-left

Client:

New Appointments Group

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

66987a7d1408

Job Views:

6

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Location: Outskirts of Canterbury. (Due to location, you will need to be a car driver and be a 30 minute commutable distance).

Hours: Monday to Friday, 8:00am to 4:30pm (with one hour lunch). Whilst training, the hours will be 8:30am to 5:00pm.

• 31 days annual leave (including Bank Holidays)
• Birthday day off
• Company-paid social events
• Free flu jab
• Cycle to work scheme
• Discretionary company sick pay
• Paid time off for doctors, dentist, and hospital appointments
• Employee Assistance Programme (EAP)
• Westfield Savings & Healthcare Scheme

About the Role:

Our client, a well-established manufacturing company is seeking a proactive and friendly Customer Service Administrator to join their Customer Service and Transport team. This is a key role, ensuring excellent customer service and helping coordinate the delivery of goods in a timely and efficient manner. There is an element of transport planning where full training is given.

You will be responsible for handling customer enquiries and processing orders, while also assisting with transport scheduling to ensure deliveries arrive on time.

Person Specification:

• Previous experience in a customer service
• Experience in manufacturing or transport planning is desirable, but not essential
• Confident, friendly and professional manner, with the ability to communicate with internal teams and external customers
• A team player with the ability to work independently during quieter periods
• Proficient in Microsoft Office

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Email - Mandy: [emailprotected]