Customer Service Administrator

Equals One; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable family business in the United Kingdom is looking for a Customer Service Administrator to provide exceptional support throughout the customer journey. This role includes handling queries, processing orders, and ensuring excellent service standards. The ideal candidate will have a background in customer service and strong communication skills. Competitive pay of around £14 per hour is offered, with full-time or part-time hours available to suit your needs. Join a supportive team and grow your skills in a vibrant environment.

Benefits

Competitive hourly rate

Supportive team environment

Flexible working options

Qualifications

• Prior experience in customer service or administrative roles.
• Excellent written and verbal communication skills.
• Ability to manage workload and support team.

Responsibilities

• Support customers throughout their purchasing journey.
• Manage customer queries and process orders efficiently.

Skills

Customer service experience

Strong communication skills

Attention to detail

IT systems proficiency

Proactive and flexible work approach

Teamwork

Job description

Customer Service Administrator

Location: Darlington Showroom (primarily office based)

Salary: circa £14 per hour dependent on experience

Hours: Full-time or part-time considered (includes some weekend working)

About Seymour’s Home

Seymour’s Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales.

As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour’s Home is known for.

This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business.

Role overview

The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support.

You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently.

The ideal candidate

We are looking for a reliable and organised individual with a genuine passion for customer service.

You will ideally demonstrate:

• Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential)
• Strong communication skills, both written and verbal
• A high level of attention to detail and accuracy
• Confidence using IT systems and online platforms
• A proactive and flexible approach to work
• The ability to manage your own workload while supporting the wider team
• A friendly, professional and customer-focused attitude

What we offer

• Competitive hourly rate of approximately £14 per hour
• Full-time or part-time working options available
• A supportive and welcoming team environment
• A varied role with day-to-day responsibility and involvement
• Opportunity to develop skills within a growing business

If you are interested in this role and believe you have the right skills and experience, please submit your latest CV.

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.