Customer Service Administrator

Robertson Group; Stirling; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Administrator, where your skills in administration and customer care will shine. In this role, you'll be the friendly voice on the phone, ensuring clients receive top-notch service while managing various administrative tasks. You'll work in a supportive environment that values diversity and inclusion, with opportunities to work flexibly through a hybrid model. Enjoy a comprehensive benefits package, including generous annual leave, a great pension plan, and wellness support. If you're ready to make a difference and contribute to a sustainable future, this is the role for you!

Benefits

33 days annual leave

Great pension

Life assurance

Cycle to Work Scheme

Discounts at restaurants and cinemas

Annual flu vaccine

Health & Wellbeing support

Life Management Support

Qualifications

• Previous administration experience in a house builder/construction environment.
• Exceptional attention to detail and strong communication skills required.

Responsibilities

• Provide high-quality care and administration service to the customer service team.
• Handle calls, complaints, and manage documentation efficiently.

Skills

Customer Service

Administration

Communication Skills

Attention to Detail

MS Office

Tools

IT Systems

Spreadsheets

Job description

Overview

Quality. Care. Professional. We see more than just customer service.

Customer Service Administrator

Location: Stirling

Customers. Homes. Lifestyle. At Robertson Residential Group, we see them our way. We’re open enough to understand what really matters. Honest enough to put our customers first, every time. Respectful enough to always think locally and create homes that work for everyone. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. As Customer Service Administrator, you’ll be part of a team that’s doing incredible things – for ourselves, for the communities we support, and for a truly sustainable future.

Your new role

As a Customer Service Administrator, you’ll be responsible for:

• Providing high-quality care to our customers and a first-class administration service to our customer service team
• Answering calls politely and professionally
• Meeting our customers’ needs
• Building strong working relationships with the clients and contractors who call us
• Handling complaints, distributing post, looking after filing, managing meeting room bookings
• Creating letters, emails, reports, and spreadsheets

About you

You’ll need lots of previous administration experience in a similar house builder/construction environment, along with exceptional attention to detail, and a friendly and professional approach to taking calls. Strong communication skills are just as important and you’ll be comfortable using MS Office software while also learning to use a range of other IT systems.

What's in it for me

In return, we offer a wide range of rewards and benefits, including 33 days annual leave, a great pension, and valuable life assurance. You’ll also be able to make the most of a range of brilliant extras, including our Cycle to Work Scheme, discounts at restaurants and cinemas with a Taste Card, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.

We also have a brilliant smarter working policy. This means many of our office-based people and some of our site-based people are able to work part of their working week from home, as part of our hybrid model.

When it comes to diversity and inclusion, we see things differently at Robertson. That’s why we’re working hard to create an environment where everyone can feel welcome, and where we can all be ourselves. We encourage applications from people of all races, ages, genders, religions, sexual orientations, and more - so whoever you are, we hope you’ll see things our way, too.

Apply now

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.

To apply for this role and to start seeing things our way, all you need to do is visit www.robertson.co.uk/careers

This role will be subject to pre-employment screening, including references. The level of screening may vary depending on role responsibilities and will be discussed at interview.