Temporary Customer Service Administrator

TN United Kingdom; Falkirk; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Falkirk is seeking a Temporary Customer Service Administrator for a 3-month role with potential extension. The ideal candidate will provide top-notch customer service, handle queries, and support the customer care team. This hybrid position requires strong communication skills and proficiency in MS Office.

Qualifications

• Previous experience in a reactive role.
• Available immediately.

Responsibilities

• Provide outstanding customer service by telephone and email.
• Be the first point of contact for escalations.
• Collate customer information and prepare reports.

Skills

Customer oriented attitude

Good written and verbal communication skills

Self-motivated

Tools

MS Office

Job description

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Temporary Customer Service Administrator, Falkirk

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Client:

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

4108d5832231

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Office Angels Stirling have an exciting opportunity for an experienced Customer Service Administrator to join our client based in Falkirk. This is a temporary role, initially for a period of 3 months but has the potential to be extended.

The hours of work are: Monday to Thursday - 8.45-5.30 & Friday - 8.45-3.00

Hybrid working - 3 days in the office and 2 days working from home.

The ideal candidate will have previous experience within a reactive role and will be confident handling incoming queries and working to strict deadlines.

What you'll do:

• Provide outstanding customer service to customers by telephone and email
• Be the first point of contact for escalations and be able to take reasonable steps to resolve the issue within agreed timescales and in a professional manner
• Liaise with contractors and suppliers regarding works and ensure customers are kept up to date
• Collating customer information and preparing reports.
• Administration duties to support the customer care team
• Liaise with various departments to ensure customer queries are dealt with in a timely manner
• Sourcing specialist contractors as required

What you'll need:

• Proficient in MS Office
• Customer oriented attitude
• Good written and verbal communication skills
• Self-motivated & able to work on own initiative

This role will suit candidates who are available immediately and who are keen to deliver the highest levels of customer service.