Customer Service Administrator

Clearway Group UK; Runcorn; On-site; GBP 23,000 - 31,000; Full time

Job summary

Clearway Group UK is seeking a Customer Service Administrator in Runcorn to act as the key link between clients, subcontractors and internal teams. You will coordinate maintenance activities, handle client requests, and support from instruction through to billing.

Responsibilities include managing client needs by phone and email, arranging access visits, obtaining quotes, onboarding subcontractors, and providing clear progress updates and compliant reporting to clients. Salary £27,000 FTE.

Qualifications

• Experience coordinating client requests and maintaining records.
• Strong communication via phone and email with professional tone.
• Ability to balance sales support and maintenance coordination in a fast-paced setting.

Responsibilities

• Manage client needs via phone and email with professionalism.
• Coordinate access visits and liaise with guarding teams for site visits.
• Request and obtain quotes from subcontractors and onboard new suppliers.
• Provide timely updates on works progress and billing to clients.
• Maintain accurate records in company systems and ensure compliant reporting.

Skills

Client communication

Account management

Organisational skills

Problem-solving

Education

GCSEs or equivalent

Tools

Microsoft Office

CRM systems

Job description

Why Join Clearway?

Clearway is a trusted partner in property, security, and enforcement services, known for delivering effective, compliant solutions across the UK. You'll be part of a growing business with a strong reputation, clear goals, and opportunities to make a real impact.

Clearway is a trusted partner in property, security, and enforcement services, known for delivering effective, compliant solutions across the UK. You'll be part of a growing business with a strong reputation, clear goals, and opportunities to make a real impact. The Customer Service Administrator acts as a key link between clients, subcontractors, and internal teams, ensuring smooth coordination of maintenance activities and efficient handling of client requests. You will manage client accounts, coordinate access arrangements and support operational delivery from instruction through to billing. The role requires strong communication, organisation, and problem-solving skills, alongside the ability to balance sales and maintenance coordination in a fast-paced environment.

Responsibilities include but are not limited to:

Client Communication & Account Management

• Manage client needs via phone and email with professionalism.
• Act as the first point of contact for general queries, alarm response emails, and client requests.
• Provide clients with access details, visit reports, and timely updates on works progress.
• Liaise with clients regarding works requested, ensuring queries are handled efficiently.
• Contribute ideas for improving processes and supporting business growth.

Maintenance & Subcontractor Coordination

• Organise and manage access visits, liaising with guarding teams to arrange client access and site visits.
• Request and obtain quotes from subcontractors, ensuring timely and accurate information.
• Onboard new subcontractors and attend subcontractor meetings as required.
• Coordinate maintenance works through to completion and billing.
• Provide subcontractors with clear instructions and ensure effective communication at all times.

Administration & Reporting

• Maintain and update accurate records on company systems.
• Input quote details, review invoices and support with shared inbox organisation.
• Oversee the joint inbox as the first point of organisation, ensuring efficient distribution of queries.
• Provide compliance and operational reporting as required.
• Ensure all activities are recorded in line with internal processes and client expectations.

Location: Runcorn

Salary: £27,000 FTE