Client Services & Operations Administrator

Clearway Group UK; Runcorn; On-site; GBP 23,000 - 31,000; Full time

Job summary

Clearway Group UK is seeking a Customer Service Administrator in Runcorn to act as the key link between clients, subcontractors and internal teams. You will coordinate maintenance activities, handle client requests, and support from instruction through to billing.

Responsibilities include managing client needs by phone and email, arranging access visits, obtaining quotes, onboarding subcontractors, and providing clear progress updates and compliant reporting to clients. Salary £27,000 FTE.

Qualifications

• Experience coordinating client requests and maintaining records.
• Strong communication via phone and email with professional tone.
• Ability to balance sales support and maintenance coordination in a fast-paced setting.

Responsibilities

• Manage client needs via phone and email with professionalism.
• Coordinate access visits and liaise with guarding teams for site visits.
• Request and obtain quotes from subcontractors and onboard new suppliers.
• Provide timely updates on works progress and billing to clients.
• Maintain accurate records in company systems and ensure compliant reporting.

Skills

Client communication

Account management

Organisational skills

Problem-solving

Education

GCSEs or equivalent

Tools

Microsoft Office

CRM systems

Job description

Clearway Group UK is seeking a Customer Service Administrator in Runcorn to act as the key link between clients, subcontractors and internal teams. You will coordinate maintenance activities, handle client requests, and support from instruction through to billing.

Responsibilities include managing client needs by phone and email, arranging access visits, obtaining quotes, onboarding subcontractors, and providing clear progress updates and compliant reporting to clients. Salary £27,000 FTE.