Customer Service Administrator

Culinagroup1; Rugby; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Wellness Programme

Eye Care Vouchers

Employee Discounts

Employee Recognition

Job summary

Warrens in Rugby is seeking a Customer Service Administrator on a full-time permanent basis. You will be the first point of contact for customer queries, handle emails, calls, and process order-related communications.

The role covers daily handling of customer returns and providing admin support across teams during peak periods. We value strong communication, organisation, and a flexible approach to meet deadlines.

Qualifications

• Experience in customer service or administration.
• Ability to respond to emails and calls professionally.
• Proven organisational and time-management skills.
• Comfortable working in a fast-paced environment during peak periods.

Responsibilities

• Point of call for customer queries.
• Responding to customer service emails.
• Contacting customers regarding order queries and delivery times.
• Updating clients on previous orders and returns daily.
• Complete and circulate reports to stakeholders.
• Assist with general administrative tasks as needed.

Skills

Strong communication

Customer service

Time management

Organisational skills

Flexible/adaptable

Tools

MS Office

Job description

Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis.

Working hours: Any 5 in 7 days, 9am-5pm.

As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

Key Duties of a Customer Service Administrator:

• Point of call for all customer queries.
• Responding to customer service emails.
• Contacting customers regarding order queries.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns - dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non‑conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Candidate Profile:

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Company Culture

As part of our drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits

• Annual Leave - 28 days inclusive of the bank holidays.
• Pension scheme - We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - 2 x your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!