Customer Service Administrator

Culina; Rugby; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave 28 days

Pension scheme

Life Assurance

Wellness programme

Eye care vouchers

Rewards & Recognition

Retail discounts

Job summary

Culina Group in Rugby is seeking a Customer Service Administrator to join our team on a full-time permanent basis. You will provide excellent service to customers, handle orders and daily returns, and assist with admin tasks to support teams across the business.

Working hours are 9am-5pm, any 5 in 7 days. You will be the point of contact for queries, manage delivery times, update clients on orders, and help produce timely reports for stakeholders.

Qualifications

• Strong communication and ability to build rapport.
• Proficient with MS Office.
• Excellent organisational skills in busy environments.
• Flexible and adaptable to peak periods.
• Able to meet tight deadlines and manage time.

Responsibilities

• Be the main point of contact for customer queries.
• Respond to customer service emails.
• Communicate delivery times and options to clients.
• Update clients on previous orders.
• Handle daily customer returns.
• Prepare and circulate reports to stakeholders.
• Record non-conformances and feed back with corrective actions.
• Support other admin tasks as needed.

Skills

Strong communication

Excellent organisational skills

Flexible & adaptable

Time management

Tools

MS Office

Job description

Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries.

At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis.

Working hours:Any 5 in 7 days, 9am-5pm.

As a Customer Service Administrator you willprovide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

Key Duties of a Customer Service Administrator:

• Point of call for all customer queries.
• Responding to customer service emails.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed‑back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisationalskills with the abilityto demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Additional Information

As part of our drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave– 28 days inclusive of the bank holidays.
• Pension scheme –We want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 4% employee and 4% employer.
• Life Assurance- 2 x your annual salary.
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!