Customer Service & Admin Specialist – Orders & Returns

Culinagroup1; Rugby; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Wellness Programme

Eye Care Vouchers

Employee Discounts

Employee Recognition

Job summary

Warrens in Rugby is seeking a Customer Service Administrator on a full-time permanent basis. You will be the first point of contact for customer queries, handle emails, calls, and process order-related communications.

The role covers daily handling of customer returns and providing admin support across teams during peak periods. We value strong communication, organisation, and a flexible approach to meet deadlines.

Qualifications

• Experience in customer service or administration.
• Ability to respond to emails and calls professionally.
• Proven organisational and time-management skills.
• Comfortable working in a fast-paced environment during peak periods.

Responsibilities

• Point of call for customer queries.
• Responding to customer service emails.
• Contacting customers regarding order queries and delivery times.
• Updating clients on previous orders and returns daily.
• Complete and circulate reports to stakeholders.
• Assist with general administrative tasks as needed.

Skills

Strong communication

Customer service

Time management

Organisational skills

Flexible/adaptable

Tools

MS Office

Job description

Warrens in Rugby is seeking a Customer Service Administrator on a full-time permanent basis. You will be the first point of contact for customer queries, handle emails, calls, and process order-related communications.

The role covers daily handling of customer returns and providing admin support across teams during peak periods. We value strong communication, organisation, and a flexible approach to meet deadlines.