Fire Systems - Field Line Manager

Global Fire & Security; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary/bonus scheme

Employee recognition scheme

Refer a friend bonus up to £1000

Development and progression

Job summary

Global Fire and Security Systems is seeking a Fire Systems - Field Line Manager to lead electrical service operations from Canary Wharf, London, on a static site.

You will manage an engineering team, own key accounts and service contracts, and drive safety, quality and customer service standards. This role combines field leadership with client-focused operations and reporting responsibilities.

Qualifications

• Demonstrable leadership experience in the fire systems industry or a related field.
• Knowledge of relevant British Standards.
• Experience in customer-facing environments.
• Strong IT literacy and reporting ability.
• Excellent communication and customer service skills.
• People management capabilities.
• Hold a valid full driving licence.
• Ability to build strong professional relationships.

Responsibilities

• Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings.
• Day to day management of an engineering team, organising the day-to-day duties and operation of the team.
• Taking ownership of key accounts and service contracts allocated.
• Working closely with the operations administration team.
• Overseeing all works for your region, risk assessments/MOS, first time fix rates and real-time documentation submission.
• Managing and monitoring allocated job budgets to justify increases or variations.
• Carrying out audits (PDA, paperwork, timesheets, mileage, vehicles) per policy.
• Carrying out client site audits, checking customer O&M and site logs.
• Monitoring supplier and sub-contract costs for your region.
• Review training needs to meet accreditation and standards.
• Produce monthly and ad hoc reports.
• Conduct engineer appraisals and probation reviews.
• Identify and implement improvements in ways of working.

Skills

People management

Customer service

Communication skills

IT skills

Driving licence

Job description

Fire Systems - Field Line Manager – Electrical Service Operations

Global Fire and Security Systems

Based at Canary Wharf, London - static site role

Full Time – £DOE Car/Car Allowance + Bonus

WELCOME TO GLOBAL

We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow.

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide.

Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.

Due to continued market development, we are now seeking to appoint a Field Line Manager based at Canary Wharf, London.

Job Purpose:

• Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings
• Day to day management of an engineering team

Key Accountabilities

• Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings
• Day to day management of an engineering team, organising the day-to-day duties and operation of the team
• Taking ownership of key accounts and service contracts allocated
• Working closely with the operations administration team
• Overseeing all works for your region, taking full ownership of risk assessment/method statement, overseeing first time fix rates, deadline date adherence, planned maintenance, remedial works and real time documentation submission
• Managing and monitoring allocated job budgets to justify increase or variation’s
• Carrying out audits, inclusive of PDA usage, paperwork, timesheet records, mileage records and vehicles, in line with company policy
• Carrying out client site audits, inclusive of checking customer O&Ms and site logs
• Monitoring of supplier & sub-contract costs for your region
• Monitor and review requirements for training in line with accreditation and standards
• Produce monthly and ad hoc reports
• Conduct engineer appraisals and probation reviews
• Identify ‘better ways of working’, continually looking at improvements

About You

• Demonstrable experience in the fire systems industry in a supervisory or management role
• Knowledge of the relevant British Standards
• Previous experience working in a customer-based environment
• Good IT skills
• Excellent communication and customer service skills
• People management skills
• Hold a full driving licence
• Ability to create and build strong relationships, with a professional approach

All successful candidates will need to undertake security vetting

What we offer

• Competitive salary/bonus scheme
• Employee recognition scheme
• Paid refer a friend bonus up to £1000
• Development and progression opportunities

Does this sound like you?

Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification.

We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.