Customer Service Administrator

RELOcruitment Ltd; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading removals and storage firm is looking for a Move Manager in Nottingham. The role focuses on providing excellent customer service throughout the moving journey, ensuring customer satisfaction, and maximizing revenue through upselling. Ideal candidates will have strong communication and problem-solving skills, with industry experience being a plus.

Qualifications

• Strong customer service experience required.
• Industry experience beneficial but not essential.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Provide accurate information about products and services.
• Collaborate with team members to improve customer service processes.

Skills

Customer Service

Communication

Problem-Solving

Job description

RELOcruitment is delighted to be working alongside an award-winning Removals & Storage Firm that provides professional removals and storage solutions worldwide.

They are seeking a Move Manager to join their busy team based in Nottingham.

The ideal candidate will have strong Customer Service experience. Industry experience is beneficial but not essential.

The successful candidate will be the first point of contact for customers and will inspire confidence in the company brand through excellent communication and problem-solving skills.

Responsibilities:

1. Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
2. Be available and take responsibility for your customer's experience throughout their moving journey.
3. Provide accurate information about products and services, addressing customer needs and concerns.
4. Maximise revenue through upselling optional extra products and services.
5. Maintain excellent customer service and communication standards at all times, working to KPIs to ensure targets are met.
6. Problem solve to achieve positive customer outcomes.
7. Collaborate with team members to improve customer service processes and outcomes.
8. Follow up with customers to ensure satisfaction and resolve any issues.