Customer Services Administrator

Lodestone Recruitment Ltd; Sheffield; On-site; GBP 27,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to join their team in Sheffield. This role involves managing customer correspondence, providing essential information on pricing and deliveries, and coordinating with service engineers for site visits. The ideal candidate will possess strong administration skills and a background in customer service, particularly within engineering or manufacturing sectors. With a competitive salary and benefits, this is a fantastic opportunity to grow within a dynamic organization that values effective communication and relationship-building skills.

Benefits

Company Pension

Annual Company Bonus

Qualifications

• Experience in Customer Service, Administration, or Account Management.
• Strong administration skills with a background in Engineering or Manufacturing.

Responsibilities

• Handle correspondence from customers and suppliers to ensure deliveries.
• Provide pricing, delivery, and site visit information to customers.

Skills

Customer Service

Administration

Account Management

After Sales

Building Rapport

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Invoice Based Systems

Job description

Lodestone Recruitment are currently working in partnership with our client in Sheffield who have a requirement for a Customer Service Administrator. Our client is part of a global manufacturing business who provide industrial equipment to various sectors. They are looking for someone with strong administration skills with a background in providing customer service to either engineering, steel or manufacturing sectors.

Candidates should have the following experience to be considered for the role:

• Ideally have a background in Customer Service, Account Management, After Sales or Administration and worked in Engineering, Manufacturing or Steel sectors.

• Dealing with all correspondence from customers & suppliers to ensure deliveries are carried out.

• Working with customers either by phone or email providing pricing, delivery, and site visit information, and coordinate directly with service engineers to arrange their initial customer visit, ordering of spare parts required, and follow up visits.

• Collating and Reviewing documentation

• Be a good people person by building rapport with clients and have the ability to build effective working relationships with customers/clients,

• Proficient in the use of Microsoft packages (Word, Excel and Power-Point) and invoice based systems.

The offer for the role of Customer Services Administrator:

• Salary - 27-28k/per annum

• Hours - Regular days

• Company pension

• Annual Company Bonus

• Part of a growing organisation with expansion plans

This is permanent position going straight onto the books of the company.

To apply for this Customer Services Administrator position and for immediate consideration, please click 'apply now' or call Nicholas Brennan for more information.

Lodestone Recruitment Ltd are acting as an employment agency in relation to this vacancy.