Customer Service Administrator

Commercial; Northampton; On-site; GBP 25,000 - 26,000; Full time

Job summary

A well-established manufacturer in Northampton seeks an Administrator - Customer Experience Champion to join their team. The role involves supporting daily operations through customer communication, order processing, and coordination with internal teams. The ideal candidate has 1-2 years of experience, excellent organizational skills, and a friendly demeanor. The company offers a supportive environment, competitive salary, and opportunities for professional growth.

Benefits

20 days holiday plus 8 bank holidays

Company sick pay after 6 months

Free on-site parking

Supportive team culture and excellent training

Qualifications

• 1-2 years of experience in an administrative or customer service role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and experience with FactoryMaster is a plus.

Responsibilities

• Processing customer orders, acknowledgements, and delivery updates.
• Communicating with customers by phone, email, and in person.
• Coordinating with internal departments for dispatch and delivery.

Skills

Communication

Attention to detail

Multitasking

Education

GCSEs in English and Maths (Grade 4/C or above)

Tools

Microsoft Office

FactoryMaster

Job description

3 days ago Be among the first 25 applicants

Administrator - Customer Experience Champion

Location: Northampton (NN5)

Salary: £25,000 - £26,000 per annum (negotiable depending on experience)

Hours: Full-Time, Permanent

We're recruiting on behalf of a well-established and highly respected manufacturer based in Northampton. This is a business built on quality, values, and long-standing customer relationships. They are now looking for a confident and detail-focused Administrator to join their team at head office.

This is a varied and fast-paced role where you'll be at the heart of daily operations, working closely with customers, suppliers, and internal teams.

Why apply?

• Join a values-led business with an excellent local reputation
• Enjoy a varied role with real ownership and responsibility
• Work in a friendly, supportive team with long-term career stability
• Be the first point of contact for customers and make a real impact on their experience
  
  

Key Responsibilities Include

• Processing customer orders, acknowledgements, and delivery updates
• Communicating with customers by phone, email, Microsoft Teams, and occasionally in person
• Coordinating with internal departments to gather dispatch and delivery information
• Creating dispatch paperwork and arranging outbound transport
• Processing sales invoices and purchase orders
• Expediting supplier deliveries and maintaining accurate order tracking
• Assisting with reception and switchboard cover when required
• Inputting data and creating parts within internal systems (FactoryMaster - training provided)
• Supporting the development and documentation of office procedures
• General administrative tasks to support the smooth running of the department
  
  

What We're Looking For

• 1-2 years of experience in an administrative or customer service role
• Excellent verbal and written communication skills
• Confident when speaking to customers in a professional and approachable manner
• Strong attention to detail and the ability to multitask effectively
• Proficient in Microsoft Office; experience with FactoryMaster or Darwin is a plus
• Minimum GCSEs in English and Maths (Grade 4/C or above)
• Reliable, proactive, and well-organised with a positive attitude
  
  

What's On Offer

• £25,000 - £26,000 per annum (flexible for the right candidate)
• Working hours: Monday to Thursday 8:00am - 5:00pm, Friday 8:00am - 1:00pm
• 20 days holiday plus 8 bank holidays (with an additional day accrued each full calendar year, up to 5 extra days)
• Company sick pay after 6 months
• Free on-site parking
• Supportive team culture and excellent training
  
  

Ready to apply?

If you're an experienced Administrator who's confident dealing with customers and thrives in a busy office environment, we want to hear from you. Apply today and a consultant from our team will be in touch.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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