Customer Service Administrator

Taylor Wimpey; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading residential developer seeks a Customer Service Administrator in Milton Keynes. The role involves supporting the team with customer issues and administrative tasks while ensuring compliance with health and safety regulations. Candidates should possess strong interpersonal skills and a background in customer service, contributing to a culture of diversity and inclusion. Taylor Wimpey offers competitive benefits and professional development to support career growth.

Benefits

Access to house purchase discount scheme

Pension plan with company contributions

Flexible benefits such as buying additional holiday days

Quality health cover, free Bupa health assessments

Qualifications

• Strong interpersonal and relationship building skills.
• Proven ability to work collaboratively.
• Previous experience in a fast-paced Customer service team.

Responsibilities

• Support Customer Service team with administrative duties.
• Log information onto Dynamics and process paperwork.
• Build relationships with subcontractors and suppliers.

Skills

Interpersonal skills

Relationship building

Problem solving

Job description

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Customer Service Administrator, Milton Keynes

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Client:

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aa1c54cc4ec9

Job Views:

38

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

The Customer Service Administrator is responsible for supporting the Customer Service team with any administrative duties related to the resolution of customer issues, tasks and complaints once customers have moved into their new home. This includes (but not exclusively) the logging of information onto Dynamics, raising of supporting paperwork to enable the processing of invoices and contra-charges, processing of cheque requests, allocation of works to Customer Support Operatives, suppliers or subcontractors and the ordering and chasing of materials.

The Customer Service Administrator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols.

What you will do:

• Acts as an inspiring role model across the team in the delivery of great customer service
• Always demonstrates positive behaviour when discussing or interacting with customers, subcontractors or suppliers
• Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone

Achievement of business objectives and priorities

• Works independently to complete all work within the required SLA timeframe
• Allocates emails from the CS inbox to the appropriate person within the Customer Service team
• Works in an organised and well-planned manner, to correctly allocate works to Customer Support Operatives, suppliers or subcontractors so that issues and tasks are resolved within SLA timeframes
• Orders and chases materials so that issues and tasks are resolved within SLA timeframes
• Logs all relevant information onto Dynamics in a timely manner
• Produce and issue relevant reports in a timely manner to support the resolution of issues, tasks and complaints
• Raises accurate and timely paperwork to enable the processing of invoices, contra-charges and cheque requests
• Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints within SLA timeframes
• Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provides feedback where appropriate to ensure continuous improvement of their service offering

Committed to continuous improvement

• Identifies gaps in their communication capability (verbal and written) and takes responsibility for the continuous improvement of these
• Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement

What you will have:

• Strong interpersonal and relationship building skills
• Proven ability to work collaboratively
• Proven ability to work independently, prioritise work and take initiative to find solutions to problems
• Proven ability to remain calm, measured and resilient in challenging situations
• Previous experience of working in a fast-paced Customer service team

Individuals seeking employment at Taylor Wimpey should know that we foster a culture of inclusion and value diversity positively which creates a better workplace and delivers stronger outcomes. We commit to treating all our job applicants and employees fairly and with respect, irrespective of background, disability or any other protected characteristic. If you require any assistance with regards to reasonable adjustments during the application process, please do not hesitate to contact us.

What we will offer you:

Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales. We are passionate about building new homes and communities with a focus on sustainability.

Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our employees enjoy many standard benefits including access to the Taylor Wimpey House purchase discount scheme, pension (including company contributions), quality health cover, share save schemes as well as many flexible benefits such as buying additional holiday days, retails discounts, free Bupa health assessments and so much more. Our benefits work perfectly with our culture where you feel valued as a member of a successful team.

We offer industry leading subsidised professional training and development, which support our employees to excel and fulfil their career and personal goals in a variety of opportunities and environments. This in turn drives a strong succession of high performing customer centric leaders, really putting customers at the heart of everything we do. We embrace diversity and look to develop our people in the skills and areas they are most interested in, leveraging the qualities and appreciate the unique competencies, skills and experiences that each person brings to the company.

We work hard to attract the best talent for our award-winning business and are proud to feature in the top companies to work for on Glassdoor, voted for by our employees. If you are looking to join a thriving, company going through an exciting period then please get in touch.