Customer Service Administrator

Hewett Recruitment; Droitwich Spa; On-site; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Administrator for a full-time position in Droitwich. The role involves managing customer expectations, ensuring service standards are met, and collaborating with internal teams to drive business success. Ideal candidates are organized, motivated, and possess strong IT skills.

Qualifications

• Proven experience in administration and IT literacy.
• Strong customer service skills both on the phone and face-to-face.
• Ability to thrive in a target-driven environment.

Responsibilities

• Delivering outstanding customer service, including enquiries and issue resolution.
• Liaising with management and operational staff.
• Using IT systems to resolve issues.

Skills

Customer Service

IT Literacy

Communication

Problem Solving

Tools

Microsoft Office

Job description

Customer Service Administrator

Full-time office working in Droitwich

Working Hours: 37.5 hour working week, 8am-4pm/9am-5pm

Temp-perm opportunity

Pay Rate: Up to £12.21 per hour dependant on experience

Are you an organised and motivated individual with a passion for customer service and IT strength? We are looking for a Customer Service Administrator to proactively manage customer needs, expectations, and requirements, ensuring service level agreements are met and maximising opportunities to increase business revenues.

DBS will be undertaken for a successful candidate

Customer Service Administrator - Duties & Responsibilities:

• Delivering outstanding customer service, including handling enquiries, order progression, quotations, billing, and issue resolution.
• Liaising daily with management, team leaders, and operational staff.
• Using multiple IT systems to resolve issues.
• Overseeing projects on and off-site and developing strong relationships with key customers and internal staff.
• Acting as a key point of escalation for day-to-day issues, ensuring operational procedures are followed to maintain current accreditations.
• Maintaining high levels of security awareness and promoting health, safety, and environmental best practices.

Customer Service Administrator - Skills & Requirements:

• Up to date DBS (preferred but not essential) - However a DBS will be required to be carried out.
• Proven administration and IT literacy, including proficiency in Microsoft Office.
• Excellent customer service skills on the phone and face-to-face.
• Ability to thrive in a target-driven environment while maintaining quality standards.
• Strong team player with excellent communication and problem-solving skills.
• Self-motivated with a proactive approach to workload management.

If you are available immediately and happy to work full time, apply today!