Customer Service Administrator

Northampton Business Directory; Milton Keynes; On-site; GBP 25,000 - 26,000; Full time

Job summary

A well-established manufacturer in Northampton seeks a detail-focused Administrator to enhance customer experience. You will manage customer orders, coordinate deliveries, and support various internal teams. The position offers a salary of £25,000 to £26,000 annually and comes with additional benefits like holiday days and training opportunities.

Benefits

20 days holiday plus 8 bank holidays

Company sick pay after 6 months

Free on-site parking

Supportive team culture and excellent training

Qualifications

• 1-2 years of experience in an administrative or customer service role.
• Proficient in Microsoft Office; knowledge of FactoryMaster is a plus.
• Confident, reliable, and well-organised individual.

Responsibilities

• Processing customer orders, acknowledgements, and delivery updates.
• Coordinating with departments for dispatch and delivery information.
• Assisting with reception and switchboard cover when required.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Customer service

Education

GCSEs in English and Maths (Grade 4/C or above)

Tools

Microsoft Office

FactoryMaster

Job description

Administrator - Customer Experience Champion
Location: Northampton (NN5)
Salary: £25,000 - £26,000 per annum (negotiable depending on experience)
Hours: Full-Time, Permanent

We're recruiting on behalf of a well-established and highly respected manufacturer based in Northampton. This is a business built on quality, values, and long-standing customer relationships. They are now looking for a confident and detail-focused Administrator to join their team at head office.

This is a varied and fast-paced role where you'll be at the heart of daily operations, working closely with customers, suppliers, and internal teams.

Why apply?

• Join a values-led business with an excellent local reputation
• Enjoy a varied role with real ownership and responsibility
• Work in a friendly, supportive team with long-term career stability
• Be the first point of contact for customers and make a real impact on their experience

Key responsibilities include:

• Processing customer orders, acknowledgements, and delivery updates
• Communicating with customers by phone, email, Microsoft Teams, and occasionally in person
• Coordinating with internal departments to gather dispatch and delivery information
• Creating dispatch paperwork and arranging outbound transport
• Processing sales invoices and purchase orders
• Expediting supplier deliveries and maintaining accurate order tracking
• Assisting with reception and switchboard cover when required
• Inputting data and creating parts within internal systems (FactoryMaster - training provided)
• Supporting the development and documentation of office procedures
• General administrative tasks to support the smooth running of the department

What we're looking for:

• 1-2 years of experience in an administrative or customer service role
• Excellent verbal and written communication skills
• Confident when speaking to customers in a professional and approachable manner
• Strong attention to detail and the ability to multitask effectively
• Proficient in Microsoft Office; experience with FactoryMaster or Darwin is a plus
• Minimum GCSEs in English and Maths (Grade 4/C or above)
• Reliable, proactive, and well-organised with a positive attitude

What's on offer:

• £25,000 - £26,000 per annum (flexible for the right candidate)
• Working hours: Monday to Thursday 8:00am - 5:00pm, Friday 8:00am - 1:00pm
• 20 days holiday plus 8 bank holidays (with an additional day accrued each full calendar year, up to 5 extra days)
• Company sick pay after 6 months
• Free on-site parking
• Supportive team culture and excellent training

Ready to apply?
If you're an experienced Administrator who's confident dealing with customers and thrives in a busy office environment, we want to hear from you. Apply today and a consultant from our team will be in touch.